Customer Service Sales

Kelli M. Pearcy

*** *** ***** **., **********, CA 93555 * 760-***-**** hm. * 760-***-**** cell * E-mail: *.******@*****.***

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Seeking a position in the capacity of OFFICE SUPPORT ASSISTANT, RECORDS CLERK, DATA ENTRY

TECHNICIAN or CUSTOMER SERVICE REPRESENTATIVE within a business or office environment, bringing the following

experience, skills and attributes:

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Extensive experience in general public, private and financial office settings.

Interface well with others at all levels and dedicated to team performance/goal accomplishment.

Hard working and quick learning, with excellent interpersonal communication and office support skills.

Knowledgeable and competent in the use of all Microsoft Office programs.

Certificates in 10-key proficiency and 50+ word-per-minute typing efficiency.

U.S. Citizen. Current background check and capable of a security clearance if required.

Completed Defense Travel System Training up through Routing Official.

Successful work experience in multiple and dynamic environments due to being a military wife.

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Work Experience

Administrative Clerk, National Technologies Associates Inc, San Diego, CA 3/10 – Present

Provided administrative support to Air Test and Evaluation Squadron NINE, China Lake, CA.

• Performed general administrative duties such as ordering supplies, maintaining records management systems and filing of

documents, records and reports. Processing and tracking of records and documents in support of military personnel.

• Prepared memos, letters and other documents using word processing, spreadsheet, database and presentation software.

• Opened, sorted and distributed incoming correspondence, including faxes and email.

• Greeted visitors and provided direct customer service, both in person and via phone.

• Performed as liaison to Customer Service Detachment for military service records, CAC ID requests and DEERS updates and

changes.

Customer Service Associate, Guam Tropical Dive Shop, Andersen AFB, Guam 5/06 – 11/07

Provided customer service to personnel of various scuba diving skill levels.

• Assisted customers with training and equipment requirements for the local area.

• Ensured 100% accuracy and accountability of inventory and funds using standard accounting practices, ledgers, daily

cash/credit audits and sales reports.

• Increased sales by more than 40% with customer focused approach and attitude.

Lead Customer Service Representative, Well Fargo Bank, Oak Harbor, WA 5/97 – 9/05

Provided customer service and supervised the activities of Front Line Bank Tellers.

• Coordinated the execution of daily bank operations by branch bank tellers.

• Reviewed work for exactness, neatness and conformity to policies and procedures.

• Trained and managed multiple personnel, which achieved significant improvements in productivity and efficiency.

• Prepared composite reports from individual reports of subordinates.

• Monitored and reviewed financial institution’s security procedures and controlled access to vault.

• Ensured a sufficient supply of funds for financial institution’s needs, based on legal requirements and business demands.

• Received several monthly, quarterly and annual Branch and Regional Awards for consistently meeting and/or exceeding referral

and sales goals.

Additional work experience, both paid and volunteer, as well as references upon request or inquiry.

Education, Training and Special Skills:

• Skagit Valley Community College, Oak Harbor, WA, Business Administration.

• PADI Certified Open Water Advanced Rescue Diver.

• Multiple teller, customer service, sales and management training sessions, Wells Fargo Bank.

• Several administrative, office management and general training sessions, VX-9 China Lake, CA.

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