Mae Harrison

**** **** **** *****

Santa Rosa CA, 95401

707-***-****/707-***-****

abjwzz@r.postjobfree.com

WTH/NLG, Orlando FL

October 2009- February 2010

Customer Care Rep 1

Answer in bound phone calls from customers looking to book cruise

vacations.

Research find and quote vacations for customer using Company script.

Close the sale being sure to upsell and add insurance to each booking.

Citrus Grove Villas, Celebration FL

December 2008- March 2009

Office Manager

Work closely with the owners of the company to assure that the company runs

smoothly and all needs are met.

Help to develop a functioning filing system for Owners Files as well as for

all Vendor files.

Answer all in coming calls and decide on course of action for the calls.

Create bi-weekly cleaning schedule- purchase a deliver cleaning supplies.

Order all office supplies.

Advise and guide the maintenance man on daily needs.

Spherion- Hewitt Associates- Verizon Employees, Orlando FL

October 2008-November 2008

Customer Service Associate

Answer in bound calls from Verizon Employees to help with their annual

Benefits Renewals

Clearly expla3in what options each employee has.

Handle retiree. active and Management level employee calls

Advise of costs for plans.

Answer all questions from employees

Mildred C. Lakeway Elementary School Littleton NH

January 2008-June 2008

Para-professional to a 6th grade student with emotional issues

Help to maintain a calm and productive school day.

Work with classroom teachers to modify schoolwork to students ability

level.

Encourage student to remain with in our behavior guidelines.

Prevent student form harming or harassing other students.

Parent Aide, Child & Family Services. Littleton NH

June 2007- November 2007

Set up and maintain a monthly schedule meeting the needs of each client.

Provide Supervised visitation time for client and their families.

Actively work to increase parents child development knowledge.

Develop and implement a treatment plan for each family.

Work as part of a team with other service providers to make sure all of the

clients needs are meet.

Assistant Supervisor Customer Service/ Support for Garnet Hill, Inc

Franconia NH

August 2006- February 2007

Assist supervisors in the daily tasks of over seeing the Call Center.

Correctly enter call maintenance generated by Call Center Reps. into

Computer system.

Work as part of a team to provide Garnet Hill customers with the

Best possible service.

Perform all aspects of a Call center Rep. when needed.

Answer in coming phones calls

Process orders

Handle any customer service questions on all levels

Proficient use of company computer system.

Assist Customer Service Reps, with any needs.

Assistant Recreation Director for the Town of Bethlehem, New Hampshire

April 2004-June 2006

Assist the Rec. Director in the smooth operation of all programs run by the

Recreation Dept.

Set daily activity schedule for After-School Program- with both structured

And free Play times included.

Work with the school and community to provide enriching activities for the

children of Bethlehem.

Bill and accept child care payments from families in the program, bill for

over-due amounts, work with families to make payment plans when needed.

Hire, train and create work schedule for the staffing needs of Rec.

Programs.

Assist director in development of sports schedules as needed per season.

Turn in Bi-weekly Time Sheets to director.

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Education

Diploma, Concord High School, Concord NH, Class of 1989

CNA Certificate Course Lake Sumter Community College 2008

Working on Medical Billing and Coding Diploma, Penn Foster 2010

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