Customer Service Sales
Resume:
Andrea Velez
San Antonio, Texas ***17
abjwzh@r.postjobfree.com
SUMMARY
Dedicated service associate with noted success in
developing customer loyalty and succeeding in company
goals
QUALIFICATIONS
I have extensive customer service knowledge in a variety
of fields. I am able to communicate professionally and
personally in order to help guests/customers solve
problems effectively.
My work experience does not limit my interests in
pursuing other fields. I feel my experience in child care
builds my patience level and modest attitude in order to
help those around me. Working in the food industry,
I've gained experience in problem solving, assertive
action, and the need to be efficient.
I am a self starter and enjoy working towards a common
goal. I can work in a team setting, or independently. I
am a fast paced learner, but do not hesitate to find
assistance when I am unsure of the information. I
maintain high expectations of myself and my work
environment.
WORK EXPERIENCE
2008 - Current
Kids Club after School Care Counselor/ Summer Camp
Counselor and Administrative Staff
Jewish Community Center- Child Care Services
San Antonio, TX
Provide a safe and fun environment for children of all
ages, Maintain a great report with families/ staff,
Provide accurate price/ information regarding the
programs offered, Direct customers to the correct
services, Lite Office/clerical duties (answering
phones, greeting guests, typing necessary documents),
Plan daily/weekly/monthly activities, Provide lesson
plans for the director, Maintain a scheduled routine,
Organize supplies. I have cross trained in several
departments in order to be flexible for my team and
help where necessary.
After my first summer as a Kinder counselor, I was
promoted to an administrative position. In this
position I oversaw the 2nd to 4th grade groups and had
a staff of 6 counselors. I have cross trained in
several areas at the JCC and continue to do so. I am
part of a team that has updated and kept to par the
accreditations needed to make our programs NAEYC
accredited and our summer camp with ACA accreditations
2006 - Current
Server, Host, Trainer
Chilis Bar & Grill 410-Broadway
San Antonio, TX
Provide friendly customer service at all times,
Maintain an accurate cash/cc pocket, Provide correct
change and receipts to guests, Meet and exceed
expectations of guest dining experience, Serve guests
in a timely manner, Prepare the kitchen/staff for the
shift, Maintain a clean and safe work area, Reach
sales goals, Follow provided policies and procedures.
I also cross trained in every manner of the restaurant
industry in order to be flexible for my team and help
where necessary.
I freelanced artwork for our St. Judes benefit that
assisted in promoting sales. After several areas of
cross training, I became a trainer for all areas front
of House areas including server, togo, hostess,
quality assurance expeditor.
2002 - 2006
Cashier, Sales
OLLU Bookstore
San Antonio, TX
Maintain an accurate cash drawer, Manage student
accounts on computer database, Assist customers with
sales, merchandise, Provide accurate sales
information, Maintain a organized/neat sales floor,
Order merchandise when needed, Speak professionally
to vendors, professors, and the university's staff.
I assisted in marketing the Bookstore to students,
making creative displays for various events, and
became a senior work-study trainer.
EDUCATION
08/2002 - 05/2008 Our Lady of the Lake San Antonio,
University TX
Bachelors in Education- Early Childhood
Educ. EC-4
Focus in Early Childhood Education EC-4,
Minor in Applied Arts
I participated in various student
organizations and assisted with the
planning and hosting of
different University events.
Skills
I am capable of using various Microsoft programs and comfortable
navigating through the internet/intranet systems. I am willing to learn
new programs and enjoy training and teaching in order to comprehend the
working systems proficently. I am comfortable on the phone and talking
with customers in person.
References
Brittany Buchanan (JCC Asst Director of ASC/ Summer Camp Admin)
Natalia Berkowitz (Chilis Bar&Grill) 210-***-****
Christina Adams (OLLU Bookstore) 210-***-****
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