Customer Service Quality Assurance
Resume:
Rhonda L. Friedowitz
Yorba Linda, CA 92887
abjwx1@r.postjobfree.com
Objective
Seeking a position in a quality oriented company that will utilize my
expertise in customer relations, marketing, interpersonal, and
communication skills.
Qualifications
. Dynamic professional with extensive customer service, call center,
and marketing experience.
. Expertise in customer relations and maintaining a home-based
business. Results oriented with proven ability to . Results
oriented with proven ability to coordinate sales with customer requirements
and deliver customer driven solutions that achieve business goals.
. Team player capable of presenting a positive and professional
image of a company and its products and services to customers.
. Able to work in a fast-paced, high-pressure environment.
. Possess effective problem solving and organizational skills,
capable of handling multiple assignments accurately and in a timely manner.
. Sociable and personable, communicates well with business
professionals and a broad range of personalities, easily gaining trust and
confidence.
. Computer and internet literate (Microsoft Office, Excel, Word).
VPI Pet Insurance July 2010 - Present
(1-888-899-4VPI)
Customer Care Agent - Call Center
. Provide professional and quality service to
customers utilizing strong verbal and written communication
skills and effective telephone techniques and etiquette
. Effectively resolve policy-holder issues in a
timely and accurate
. Provide detailed explanation of insurance claims
. Accurately handle all billing, payment, and claims
inquiries
. Represent company in a positive manner and provide
outstanding customer service
. Ensure accuracy and exhibit attention to detail
. Support company's products, promote customer
loyalty and retention
. Document customer interactions into internal
systems
. Utilize internal systems to effectively resolve
US Department of Commerce customer inquiries
. Serve as company representative delivering
(Census Bureau) thorough and quality product information and assistance
. Meet and exceed company quality assurance
standards
2010 - Present
Census Bureau Enumerator - Call Center and Fieldwork
. Collect and process 2010 US Census data according
to government guidelines
. Respond to incoming call inquiries and resolve
problems
. Complete paperwork, update records, data entry as
needed
. Utilize expert customer service skills to ensure
compliance
RJS Marketing - 2004 - Present
Owner Home-based Internet 714-***-****)
Business
Maintain, manage, and operate online web-store with
established domestic and global market.
. Ensure that positive customer satisfaction and
customer relationships are maintained
. Plan, organize, and coordinate all business
operations
. Purchase and manage inventory; evaluate reports
. Create and design merchandise descriptions
. Handle all aspects of order fulfillment,
including invoice preparation, packaging, and shipping
. Handle all customer and business-related
communications in a timely, personable, and professional
manner
Understanding of customer needs and requirements and
business opportunity identification
. Realized average 25% annual growth year over year
Consistently maintains top-rated website status
Pacific Bell - 1980 - 1994
Customer Service 714-***-****)
Representative
Performed all aspects of customer service including orders,
bill payment, collections, product/service orientation,
pricing, and cost analysis.
. Responsible for scheduling and successful
completion of order processing
. Represented all departments of company in
positive and professional manner
. Successfully handled customer requests,
inquiries, and complaints
. Training Development
Designed and implemented individual and team training
sessions of company products and services
. Temporarily supervised office of 40+ employees on
a regular basis.
. Successfully met/exceeded sales quotas
. Consistently received excellent personal
performance evaluations and
outstanding customer satisfaction ratings.
EDUCATION Queens College (CUNY)
Emphasis of study in Behavioral Science and Education
Senior Status/GPA 3.7 of 4.0
REFERENCES Furnished upon request.
Contact this candidate