Customer Service Manager

**** ******** ***** . *******, ** *****

Phone 813-***-**** . E-mail abjwwh@r.postjobfree.com

Joy Cohen

intermediate Pc experience/skills in Windows based environment; proofreading

skills; ability to work under pressure and meet deadlines; detailed-oriented

and organized; ability to multi-task; work independently and flexible.

Work experience

06/05-9/08 Humana, Inc.

Tampa, FL

Telesales Specialist

Prospecting and enrolling interested, eligible candidates for the

Medicare Advantage Health Plans and Prescription Drug Plans; responds

to and educate prospects regarding Medicare products to help in their

decision-making process; converts prospecting callers into

appointments for outside marketing leads; meet and exceeded members'

inquiries for their current plan accordingly to improve the retention

process via professional and courteous customer service. Assisted in

training of new employees within the group.

02/05-6/05 ProMed Healthcare Services

Brandon, FL

Patient Care Specialist

Patient-care for home-bound patients.

10/04-6/05 Bay Life Church of Brandon, Inc. Brandon, FL

Preschool Teacher

Pre-school teacher for ages 3 to 5 years of age.

01/03-9/03 Southwest Florida College

Tampa, FL

Student Finance Advisor

Operation of the financial aid office related to creating affordable

financing plans for maximizing cash-flow to the school; determining

student Title IV eligibility; assisted students with financial aid

documents; maintained students' financial aid files; processed cash

payments and made bank deposits.

10/97-11/02 New York City Partnership

New York, NY

Switchboard Receptionist

Operation of 5-line switchboard routing all incoming calls to

appropriate departments, person or take messages; responded to

inquires about New York City; greeted visitors, determined the

purpose of their visit and directed them to desired location or

notify office staff; maintained organizational listings, personal

directories and other reference guides; preparation and input of

monthly-expense invoices; performed a variety of clerical tasks such

as typing, assisting with organizational mailings, filing and

operating office machines.

7/96-10/97 Effective Security Systems

New York, NY

Lobby Receptionist

Meet, greet and directed visitors for appointments for busy music

industry, Microsoft office, advertising and law firms. Operation of

multi-line switchboard.

2/94-5/95 Abraham & Straus/Jordan Marsh

Brooklyn, NY

Advertising Clerk

Processing of 23 out-of-state newspaper advertisements for payments;

prepared reports for completion and accuracy; monthly billing,

mailing invoices and filing.

9/93-1/94 VNU Business Information Services New

York, NY

Payroll Assistant

Assisted payroll manager with daily payroll activities.

10/89-7/92 Chemical Bank

New York, NY

Technical Clerk

Reconciling incoming and outgoing funds for US dollar loans and

deposits; input open and closed items and monthly brokerage

commission payments; preparation and authorization of compensation

claims.

Education

8/05 State Certified Licensed Health Agent Borough of Manhattan CC - Business Administration

3/81-12/84 Borough of Manhattan CC (NY) - Business Administration

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