Customer Service Sales

ERICA S. DONALD

* * * * * n e r Te r S E Smyrna, Georgia 30080 404-***-****

abjww0@r.postjobfree.com

OBJECTIVE

Enthusiastic, hard working and creative graduate wanting to utilize my business and administration skills

to achieve long term career growth. Strengths in event planning, marketing and public relations.

KEY ATTRIBUTES

• • •

Organizing and Planning Problem Solving Negotiating

• Take Action/Decision Maker • •

Customer Service Goals and Results

Oriented

EDUCATION

B.B.A. Business Management/Entertainment, Sport & Promotion, Norwood University, Midland,

MI, May 2007

PROFESSIONAL EXPERIENCE

CELEBRITY HAIR BEAUTY, Atlanta, GA 2009-2010

Beauty Boutique

Retail Manager

Handled and oversaw all day to day store activities, including product inventory, goods for

display, sales and open/close responsibilities. Provided customers with sales and service.

• Managed cash register and inventory. Made key decisions about stock control

• Ensured the standards for customer service and quality were met

o Developed an existing client referral program.

• Analyzed sales figures and forecasted future sales volumes

• Office organization and administration duties.

NORTHWOOD UNIVERSITY, Midland, MI 2008 – 2009

Accredited private university specializing in managerial and entrepreneurial education.

Residence and Student Life Coordinator

Head advisor of residence hall association responsible for providing student services to

students enrolled in a degreed program of study.

• Director of student community service projects, development and production of student

special events and leadership development program promotions to facilitate student

related activities.

o Honored by the Dean of Students for enforcing “GO GREEN” recycle effort and

monthly campus wide community service projects to Northwood University

Michigan Campus.

• Supervised undergraduate resident assistants. Conducted monthly cross training

programs for staff. Responsible for hiring/dismissal of resident assistants.

o Introduced the “Last Chance” program for resident assistants on the verge of

dismissal.

DETROIT INGITION MLIS (HANTZ GROUP), Southfield, MI 2007 –

2008

Minor League Indoor Soccer Team

Merchandising Coordinator

Designed and coordinated all retail for the Detroit Ignition/Hantz Group merchandising line.

Organized and managed consignment agreements with outside vendors.

• Marketed and promoted Ignition brand while utilizing excellent communication skills.

o Convinced Ignition executive board to retail merchandising on Ignition website.

• Managed inventory and maintained financial reports.

• Liaison between professional athletes and the public.

HACH STUDENT LIFE CENTER, Midland, MI 2003 – 2007

Northwood University recreation facility

Manager, Special Event Coordinator

Coordinated and planned special events and activities to enhance fitness programs for

recreation members and students. Managed a staff of 40+ employees.

• Organized and supervised special events and summer camps.

o Received high level of customer satisfaction from staff and members

• Enforced polices of the recreation center and the university. Organized inventory and

managed cash register.

• Ensured safety of over 300 people per day using excellent communication and leadership

skills.

ACCOMPLISHMENTS

2009 Grand Hustle Entertainment street team and model coordinator

2008 Northwood University “GO GREEN” coordinator

2007 President of the Minority Business Women; Vice-Chair of the NU Style Show; Intern at the

Men’s NCAA Final Four Basketball Tournament

2006 Vice President of the Entertainment, Sport, Promotions and Management Association;

Vice-Chair of the NU Music Fest; Northwood University Student Ambassador

2005 Northwood University International Auto Show Parking Coordinator; Mid-Night Madness

Event Chair; Dow Corning Classic Intern

TECHNICAL SKILLS

Microsoft Office Suite

REFERENCES

Available Upon Request

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