Customer Service High School

Patricia Ann Keltner

**** *. **** ****, *********** MO 656**-***-*** 8464 **************@*****.***

Objective To obtain employment in a professional office that will allow me to utilize my

abilities in customer service while learning new skills in a long term position.

Experience

Primrose OB/GYN – Springfield, MO

July 2009 - current

Receptionist

• Greet all patients and check them in

• Schedule and confirm appointments for multiple doctors

• Create new patient records and update current records as needed

• Operate a 13 line phone system

• Create charge tickets with appropriate billing codes and balanced daily

charges

• Utilize the digichart and medevolve computer systems

• Handle payments for current charges

• Provide an excellent patient experience from arrival to departure from the

office

Bob Evans Restaurant Branson, MO

July 2006 - July 2009

Server

• Provided excellent customer service while multitasking all aspects of the

job in fast paced atmosphere

• Handled cash and credit transactions

• Anticipated customer needs and maintained training standards including

familiarity with constantly changing menu

Howard Johnson’s Branson, MO

December 2005 - July 2006

Front Desk Clerk

• Handle all aspects of front desk, including multi-line phone system and

data entry of customer information

• Resolve customer concerns, needs, and complaints

• Responsible for cash and credit transactions

Sadie’s Sideboard Branson, MO

August 2004 - December 2005

Hostess

• Initial point of contact and customer service

• Answered phones and customer concerns

• Handled cash and credit transactions

McDonald, Hosmer, King, and Royce

May 2003 - September 2004

Investigator

• Fill in for receptionist for multi-line phone system

• Transmission, receipt, and delivery of faxes and other forms of

correspondence

• Perform assigned duties including filing, service of pleadings, and other

errands

• Managed the Marshfield office during absence of regular employee

Royce Clinic

September 1998 - August 1999

Part Time Office Assistant

• File patient records and make copies

• Answered phones when receptionist was busy

• Prepared records for insurance filing

Education Lee’s Summit High School

Lee’s Summit, MO

High School Degree

Journalism Awards

School Newspaper

References Lori Everhart – former co-worker/supervisor

Work - 417-***-****

Sarah Kiefer – former supervisor

Home - 417-***-****

Work - 417-***-****

Doug Kissinger – former Manager

Work - 417-***-****

Lisa Hughes – current supervisor

Cell - 417-***-****

Contact this candidate