Customer Service Manager

Alias: ****.*****@**.*** Ext: 916-***-****

Brad Toole, MBA, CPIM

Qualifications:

Fifteen years of supply chain and logistic operations management.

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In depth knowledge of key supply chain/ logistic processes and current best practices.

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Optimized inventory at HP for the IPG Tower from $45 million to $35 million dollars.

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Managed Key Logistic Partners to achieve strict service level goals.

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International Business -Traveled and leadership to re-engineered Support Operations in Canada,

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Brazil, Mexico, and MCA countries.

Strategic Planning & Operational Budgeting.

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Fluent in Portuguese language.

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Professional Experience:

Americas IPG Tower Operations Manager – Hewlett Packard, Roseville, CA November, 2009-

Present

• Responsible for developing, documenting, and executing a regional comprehensive operations

plan which drives optimal customer service and fiscal responsibility.

• Ensure continuous improvement through pro-active leadership and development of direct

reports.

• Increased service levels through strategic strategies and reduction of perpetual inventory levels.

Business Operations Manager – Hewlett Packard, Roseville, CA, January, 2002 – 2009

• Responsible for overall inventory and customer service levels on HP product lines.

• Managed the balance between optimized inventory and very high demands for Total Customer

Experience.

Manufacturing Program Manager – Hewlett Packard, Cupertino, CA 2001 – 2002

• Lead a manufacturing team to introduce product from the R&D lab into high volume production

manufacturing.

• Responsible for meeting cost, time, and resource objectives for the program.

New Product Introduction Planner – Hewlett Packard, Cupertino, CA 2000 – 2001

• Responsible for new product ramp up and material availability to meet time to market

milestones.

Operations Supervisor– United Parcel Service, Tempe, AZ 1995 - 2000

• Supervised direct reports in the loading and un-loading small package operation.

• Responsible for safety, productivity, and quality of the operations.

Education:

• Master of Business Administration– Concentration: Operations and Finance- Golden Gate

University, San Francisco, CA

• Bachelor of Science in Supply Chain Management – Arizona State University, Tempe, AZ

• Certified in Production and Inventory Management- (CPIM), American Production and

Inventory Control Society

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