Customer Service Manager

Katrina L. Bevan

****-***** ** ** ***. *

Lynnwood, WA 98037

Home 425-***-****

Cell 206-***-****

Experience:

Philips Health Care, Bothell, WA

Inventory Control Clerk

October 4, 2008 to September 30, 2009

Researched returned parts through various resources to determine the

correct service work order connected to the return. Worked with SAP system

to research service work orders, Purchase Orders, Serial number profiles,

and Part set up in the material masters' database. Worked effectively, as

part of a team, to reduce inventory and return parts to the spare parts

supply chain in order to re circulate parts and eliminate unnecessary

expenses by the company. Posted transactions on service work orders in

order to process orders and give proper credit to customers. Worked daily

with Outlook, Excel, SAP, and various web-related sites associated with

defective parts, airway bills, etc.

Mietzner Homes Inc. and Home Marketing, Inc., Bothell, WA

Transaction Coordinator

June 29, 2006 to August 12, 2008

Compiled, organized, produced, and transmitted information and

documentation associated with each individual transaction for multiple

agents. Created and maintained status sheets for new home communities and

outside listings and monitored closings, contingencies, and deadlines for

each transaction. Developed, implemented, and managed warranty department

for Mietzner Homes while continuing to maintain due diligence in all other

assigned positions. Was assigned marketing position in addition to all

above duties in April of 2007 and maintained all positions with excellent

workmanship. Responsible for my departments purchase orders, providing

back up for all purchases. Demonstrated a working knowledge and competence

in use of MS Office Suite and Publisher. Proved an ability to meet

deadlines and perform well under pressure.

Great Harvest Bread Co., Seattle, WA

Manager

October 2005-June 2006

Handled all store level responsibilities for owner. Worked with vendors,

ordered supplies and managed stock. Trained employees, hired, fired, and

interviewed potential employees. Wrote schedules, calculated payroll.

Set tone for employees to adhere to. Motivated, delegated, and instructed

all employees to work as a team. Worked with community to provide

donations and tours of the bakery.

Resource Caf , Lynnwood, WA

Manager

2003-2005

In charge of training all new employees, scheduling, cash reconciling,

deposits, conflict resolution. Worked to model and ensure quality

standards in customer service and product standards. Worked with vendors,

ordering, inventory, created stock lists. Created operations manual and

task lists for all shifts. Worked closely with owner to ensure smooth

operation in all aspects of the business.

Pave Specialty Bakery, Everett, WA

Baker

2000-2001

Met or exceeded company standards for preparing custom request bakery items

including cakes, pies, and cookies while consistently providing friendly

and efficient customer service resulting in an increase in client base

(revenue).

Yucatan Mexican Restaurant, Bothell, WA

Waitress

1999-2000

Consistently provided excellent customer service in a fast paced work

environment while performing multiple tasks including tending bar,

maintaining inventory, balancing till and waiting on tables.

Education: Mountlake Terrace High School Mountlake Terrace, WA

High School Diploma

Central Community College Kearney, NE

Credits acquired in Business and Accounting

References: Available upon request

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