Customer Service Sales

Natalie Morgan

***** * ******** **

Fresno, CA **730

Phone: 661. 331. 7081

Email: *******@****.***

Customer Service Representative

Experienced in providing direct customer service. Solid customer satisfaction & account-management skills that result in

increased revenue and longstanding customer relations.

Skills include the following:

Bilingual:

Project Management Microsoft Office Applications Spanish

Leadership Skills Customer Service Professional

Office Skills Organized Fast-Learner

Qualifications include the following:

• Timely assessment and understanding of customer expectations. Take a hands-on approach in handling

customer’s needs and resolve issues efficiently.

• Answer and follow up on customer inquiries, generate sales, and handle complex discrepancies related to

transaction processing.

• Maintain existing client accounts and process inbound paperwork after receipt, including system update

and customer notification.

• Strong verbal, written and interpersonal communication and data entry skills. Focus on detail and

accuracy.

Professional Experience

CUSTOMER SERVICE

• Demonstrated superior customer service, creating an image of a consumer’s first choice product in the sales

industry.

• Utilized Microsoft Office Applications, performed data entry, and operated office equipment.

• Kept records of customer interactions recording details of inquiries, complaints, and comments, as well as

actions taken.

• Responsible for revising finalized sales agreements and warranties and accepted payments.

• Checked to ensure that appropriate changes were made to resolve customers' problems.

• Referred unresolved customer grievances to designated departments for further resolution.

• Provided follow up interactions with clients who obtained services to further enhance our client base.

• Solicited sale of new or additional services or products.

• Followed all company policies and procedures.

Professional Work History

Front Desk clerk Wowna DNC Parks & Resorts at Yosemite, Inc Yosemite Forest current

Real Estate Assistant Casa Blanca Realty Management Bakersfield, CA 03/2009-02/2010

Administrative Assistant De Vry University Bakersfield, CA 02/2009-12/2009

Internship/Volunteer/President Management Consulting Services Bakersfield, CA 10/2004-06/2009

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