Manager Sales

James D. Myers

*** ******** *****

***/***/****

***********@*****.***

Objective: To obtain a challenging General Manager position with a

market leader that will utilize my experience in Hotel

management and sales.

Summary: General Manager and Director of Sales for medium upscale

Condo Hotel located in the heart of Central Florida's

Leisure and Corporate corridor

Manage the hotel's overall operation through maintaining

established cost and quality standards, maximizing

profits, developing and retaining employees and exceeding

guest expectations

Exceptional leadership, organizational, oral/written

communication, interpersonal, analytical, and problem

resolution skills. Thrive in both independent and

collaborative work environments.

Exceptional skills in budgeting, forecasting and

planning.

Exceeded revenue, occupancy and ADR forecasts 2005 - 3rd

quarter present.

Unparalleled guest relations skills especially in

creating "special touches" and resolving Guest requests

and concerns

Employment History General Manager June 2005. -

Oct 2009

Galleria Palms Orlando

Responsible for the overall operation of the hotel

including hiring, training, budgeting, sales, guest

satisfaction, associate satisfaction, owner satisfaction,

revenue management, and timely reporting.

Provided assistance to aid executive committee department

heads in achieving their short and long-term objectives.

Develop hotel financial strategies by estimating,

forecasting, and anticipating requirements, trends, and

variances; aligning monetary resources; developing action

plans; measuring and analyzing results; initiating

corrective actions; minimizing the impact of variances.

Direct department supervisors and other associates as

necessary keeping them well versed in all policies and

procedures

Generated an additional 2 million dollars from online

distribution channels

Increased group business by 42% ytd 2009 vs. 2008

Inspects property on a regular basis and enforces the

implementation of actions toward the safety, comfort, and

cleanliness of the hotel and guest satisfaction.

Director of Sales June 2005. -

Oct 2009

Galleria Palms Orlando (time encompasses dual positions)

Provided exceptional customer service to all hotel

guests.

Performed quality assurance (QA) requirements for

department.

Developed and managed the sales budget; review regularly

with general manager.

Prepared annual revenue budget, annual marketing plan

with general manager.

Produced quarterly & annually sales plans.

Conducted regular conference calls with revenue manager.

Communicate with front desk regarding group businesses,

negotiated accounts, etc.

Responsible for effectively soliciting business and for

all proactive sales efforts; cold calls, telemarketing,

and RFP's

General Manager

Meridian Hotel

April 2003 - June 2005

Responsible for the overall operation of the hotel

including hiring, training, budgeting, sales, guest

satisfaction, associate satisfaction, owner satisfaction,

revenue management, and timely reporting

Implemented Hotel insurance policies, procedures and the

overall operation philosophy.

Maintained the hotel's stature by inspecting guests'

rooms, public access areas, and outside grounds for

cleanliness and order; verifying the quality of food and

beverage services; overseeing special events.

Ensure that every department head is aware of operational

goals and hence is made aware of the necessary tools.

Managed the daily operations of the Hotel including

Conference Management, Rooms, Housekeeping, Leadership &

Training, Reservations, Retail, Engineering, Spa, as well

as other functions as assigned.

Memberships Orlando CVB 2004 -

Present

HSAMI

2005 - Present

**References available upon request

Contact this candidate