Profile

Talented and dedicated professional with over a decade of experience in

customer service, sales with experience in working with a diversified team

from senior executives to the production floor, building and implementing

strategies in line with key performance indicators across the supply chain.

Engaged team member, able to prioritize and complete multiple tasks with

efficiency to achieve project goals and critical timelines. Reduced the

need for temporary labor by 40% and increased sales revenue by $3.5 million

dollars within a constrained timeframe. Managed and implemented project

plan for launching first branded organic wine product into market and

worked with sales/marketing brokers to develop strategies and met timelines

successfully.

Work Experience

California Natural products, Lathrop california 2005-2010

Customer Service & Account Manager

Direct

report: Dr. Khalid Shammet, PhD, VP of Research and Development

. Effectively worked directly with Fortune 500 companies serving as the

single point of contact for Aseptic Customers optimizing service, and

supporting customers' needs as their advocate. Project manager for

Aseptic new customer / new product / new material development, managing

sales pipeline for Aseptic business. Liaison between management and

customers to optimize quality of service-communicating business

opportunity, price negotiations and agreements.

. Followed up on all new customer inquiries and sales opportunities. Made

cold calls on new customer business opportunities, made contact with

companies in potential and future markets for branded and private label

business. Tracked and maintained customer prospect data, competitive bid

log and monitored market direction and changes. Evaluated business

viability and prioritized potential sales activities.

. Developed project plans and lead day-to-day product development

activities from initial contact through formula development through first

production run. Process included sales opportunity analysis, product

development, sourcing, pricing, sample development, sample approval,

trial and first production run.

. Managed projects and customer relationships necessary to aid in business

development and business growth, which lead to $4.8 million dollars in

revenue.

. Planned and coordinated all customer visits and activities for tradeshows

around the country.

. Implemented operating models for new and existing customers detailing

supply chain logistics, prepared high level customer presentations,

inventory reports, and managed customer complaints using case numbers to

provide satisfactory resolution.

. Developed aged inventory tracking to ensure FIFO and FEFO processes with

each client.

. Assisted accounts receivable as needed to maintain accounts receivable in

current status strategies and implemented new processes as needed to

streamline and increase the effectiveness and efficiencies to meet

customer needs.

Administrative Assistant III

Direct report: Jill Costelow, Operations Manager

. Developed and implemented an employee scheduling system and managed

employee schedules, overtime and temporary labor. In managing temporary

labor, reduced labor by 40% and reduced errors in hour reporting which

saved company average $7,000/annually.

. Managed maintenance work orders, job plans, PM equipment scheduling, and

developed KPI's for work orders issued vs. closed which resulted in

reduced open work orders monthly by 25%.

. Earned a promotion in 2007 to the Customer Service & Account Manager.

General Mills, Lodi california 1999-2005

inventories and restocked at inventory levels. Administrative Assistant II

Direct report: Mike Corbin, Betty Crocker and MMSD Operations Manager 763-

764-3115

. Analyzed MQIS LE and LU performance indicators, and downtime with

maintenance managers to implement processes to reduce line downtime.

Reduced line downtime by 60% with line downtime notification

procedures with operators and maintenance.

. Handled employee attendance and disciplinary.

. Responsible for updating proprietary formulas and ensure effective

implementation date.

. Coordinated board and management meetings, special events coordination

and travel arrangements for top executives.

. Created purchase orders, work orders, job plans and equipment labeling

across operational equipment and facility maintenance equipment.

. Managed commodity inventories

Washington Mutual Bank, Stockton, California

IRA Customer Service Specialist II November 1997-1999

Customer Service

Specialist II March 1997-November 1997

. Provided high-quality customer service to customers requesting

information on 401K, calculating mandatory distributions and handling

all banking questions.

. Handled high volume calls and received overflow of help desk questions

for internal team member questions.

. Cross/sold products and services offered by the bank to meet

customers' financial goals.

. Earned promotion to IRA Customer Service Specialist II.

Education

Woodruff College Study of Medical Transcription

Plaza

Robles High School High School Diploma

Skills

Computer skills include: Typing 80 wpm, MS Word, Excel, PowerPoint,

Publisher, Office, Access, and Project Software applications

include: SharePoint, Sales Force, Maximo, MQIS, MFGPro, PLMS, MP2, and SAP.

HONORS/AWARDS

Washington Mutual Bank, IRA CSR, World Class Customer Service, 1999

PROFESSIONAL MEMBERSHIPS

Business &

Professional Women, member, 2006

Referrals

Available upon request

Yvette N. Khan

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