Customer Service High School

SHERYL A. DILWORTH

**** ***** **

Baton Rouge, LA 70802

225-***-**** Res

abjwpb@r.postjobfree.com

ADMIN SPECIALIST/COMMUNICATION EXPERT

Accomplished professional with high-level of self-

motivation and supervision

CORE STRENGTHS AND SKILLS

Outstanding leadership abilities

Excellent customer relationship skills

Team motivation and critical thinking

Problem-solving and effective listening

Medical Terminology

Health Care Insurance

Medical Records Management

Self-motivated with dedication to succeed

Client-relation and database admin skills

Expertise in MS Office and internet functions.

Comprehensive adapted skills to diverse professional Coding and Billing

HIPPA Regulations

PROFESSIONAL EXPERIENCE

Labor Ready- Baton Rouge, LA

2006-2009

Sales Professional/Customer Service Specialist

Responsible for customer inquiries diffusing difficult customer

situations with analytical tactics and ease. Acknowledged for unwavering

commitment to providing excellent customer satisfaction.

Proactively developed new customer contacts, reviews leads, protects

territory and participates in increasing revenue stream within current

accounts. Actively participates in account reviews, quarterly and

monthly.

Implemented new policies and procedures, including various initiatives

designed to increase sales and have strong customer loyalty.

Proactively developed new customer contacts, reviews leads, protects

territory and participates in increasing revenue stream within current

accounts. Actively participates in account reviews, quarterly and

monthly

Selected to train new professionals; supervised 50-99 professionals on a

daily basis

Scientific Consultants- Baton Rouge, LA

2003-2006

Medical Records Specialist

Responsible for assisting administrative duties related to the clinical

practice and research center.

Maintained responsibility for surgical-related recordkeeping and

database management while staying professional and compassionate in all

patient and physician encounters.

Monitored medical records for compliance with Federal and State laws

and regulations; ensured that medical records met all requirements for

audits

Triaging patients in order to assist with basic questions and served as

a liaison for coordinating patient appointments

Assisted with patient paperwork including insurance/disability forms and

patient referrals; determined vendor services needed for transcription

and copying of records.

SHERYL A. DILWORTH

R sum ( Page Two

E. Baton Rouge School Board - Baton Rouge, LA

1985-1987

Substitute Teacher

Maintained excellent classroom management skills while keeping students

on tasks.

Quickly developed an excellent rapport with students, staff members, and

parents to produce a friendly and supportive school community.

Developed and presented comprehensive lesson plans to ensure each

student was able to retain and understand the materials very clearly.

Wilson Jewelers and Distributors- Baton Rouge, LA

1982-1985

Sales Consultant

Sales professional known for exemplary customer service, team player

mindset, and cash-handling accuracy backed by excellent interpersonal

skills and excellent customer service

Proven record of dedication and dependability reinforced by commitment

to customer service

Recognized for ability to quickly establish rapport with customers and

up-sell products and services; Profound expertise in jewelry and

demonstrated skill at resolving all problems quickly

School of Veterinary Sciences- Baton Rouge, LA

1979-1980

Laboratory Assistant

Performed several phlebotomy duties and other routine lab procedures

related to human biological samples for microbiological, hematological,

and chemical analysis.

Verified identity of several patients to draw blood and performed

bacteriological examinations

Assisted veterinarians during surgical procedures and performed several

other duties as asked such as answered phones, scheduled appointments,

and record results as needed.

ACTIVITIES AND ACHIEVEMENTS

Medical Coding and Billing Certification- LSU

Baton Rouge

National Honors Society- McKinley High School

Student Council- McKinley High School

Beta Club- McKinley High School

Co-Editor of School Newspaper- McKinley High

School

EDUCATION

McKinley High School- Baton Rouge, LA

High School Diploma

Louisiana State University- Baton Rouge, LA

Medical Billing and Coding Certificate

Contact this candidate