Customer Service Quality Assurance

Joseph F. Heckenbach IV

**** ***** **., **** *****, Indiana 46835

Home: 260-***-****

Mobile: 260-***-****

OBJECTIVE

To obtain a position where I can maximize my extensive background in management.

SUMMARY OF QUALIFICATIONS

Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in warehousing, shipping and receiving, training, and logistics. Experience in training, quality assurance, and customer service with focus on providing the recipient with the highest quality product and experience.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment, as well as supervisory skills including hiring, termination, scheduling, training and other administrative tasks. Thorough knowledge of current warehousing practices, and a clear vision to accomplish the company goals. Computer and Internet literate.

PROFESSIONAL ACCOMPLISHMENTS

Proficient in the use of modern warehouse techniques and equipment such as the Vocollect order selecting software, forklift and pallet jack operation.

Other responsibilities included staff training, employee reviews, discipline, quality control and damage, load auditing, as well as trip routing.

Personally oversaw selector error tracking and mispicks. Through a solid

Training program regulated by myself and slot manipulation.

Worked directly with the purchasing, customer service and transportation departments allowing me to learn aspects of daily operations relating to, but not directly in, the warehouse.

Sat on the Safety committee at Bunn and US Foodservice during which cases involving lost time and light decreased at both facilities.

Instituted the daily practicing of sanitation audits at US Foodservice stressing on HAACPS and GMPs. During my tenure, semi annual AIGS sanitation inspections all scored on a “Superior” level.

Programs and software that I am familiar with include Word, Excel, Office and PowerPoint. In a Public Speaking course at Ivy Tech in Summer of 2009 I received an “A”.

Union experience from the management side and have taken part in contract negotiations.

WORK HISTORY

1. Manpower, Fort Wayne, IN 2010- Present

2. Student, Ivy Tech, Fort Wayne, IN 2009-2010

3. Driver, Jonny On The Spot, Fort Wayne, IN 2008

4. Driver, Hiway Trucking, Findlay, OH 2008

5. Driver, Jonny On The Spot, Fort Wayne, IN 2006-2008

6. Driver, PI&I Motor Express, Granite City, IL 2005-2006

7. Student, Nuway Truck Driving School, St. Louis, MO 2005

8. CNA, Capital Care Nursing Center, Springfield, IL 2004

9. Warehouse Supervisor, Bunn Capital Company, Springfield, IL 2002-2003

10. Sales Consultant, Boucher Dealer Group, West Allis, WI 2002

11. Distribution Supervisor, Roundy’s, Wauwatosa, WI 2001-2002

12. Warehouse Supervisor, US Foodservice, Ft. Wayne, IN 2000-2001

13. Nighttime Operations Manager, Dilgard Foods, Ft. Wayne, IN 1999-2000

EDUCATION

1. Ivy Tech, Ft. Wayne, IN 2009-2010

2. Nuway Truck Driving School, St. Louis, MO 2005

3. Streamwood High School, Streamwood, IL 1991 Graduate

CERTIFICATIONS

1. Technical Certificate, Industrial Technology, Ivy Tech, Fort Wayne, IN 2009

2. 4G MIG welder 2010

References available upon request

Contact this candidate