Customer Service Manager

Gale F. Long

*** ******** *******, ***********, ** 61523 • 970-***-**** • ****.****@*****.***

QUALIFICATIONS

Over thirty years experience in customer service and administrative support working in fast-paced environments

demanding strong organizational and interpersonal skills. Highly motivated, ethical, and reliable, committed to

superior customer service. Detail-oriented and resourceful in completing projects under strict deadlines.

Capabilities include:

• • •

Customer Service Microsoft Office Learns software quickly

• • •

Office Equipment Team Player Multi-task effectively

SKILLS

• PC Experience: Word, Excel, Outlook, Cam Data, Macola, Retail Pro, CLS, UPS Worldship, Fedex

Shipping Software, Access Database

• Typing 64 WPM – 100% Accuracy Rate

• Data Entry, Alphanumeric – 96% Accuracy Rate

• Data Entry, Numeric – 99% Accuracy Rate

EXPERIENCE

Assistant Manager

• Ensured company policies and regulations were being followed.

• Prepared bank deposits bi-weekly.

• Inventoried and reordered food supplies weekly.

• Helped customers with selecting food items.

• Supervised 6 employees.

Shipper/Receiver/Purchaser/Customer Service

• Inventoried and reordered store merchandise as needed.

• Worked with vendors and customers to resolve order and RMA problems.

• Inputted purchase orders and receipts daily utilizing CAM DATA Software.

• Maintained accounts payable daily and payments weekly.

Warehouse Assistant

• Inputted and vouched all purchase orders utilizing Retail Pro Software.

• Pulled stock orders for the park stores and inputted the transfer orders.

• Participated in quarterly inventories in both the park stores and warehouse.

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Warehouse Manager

• Managed a $1 million warehouse inventory of computer parts.

• Implemented a monthly random inventory, achieving a 99% accuracy annually.

• Processed all work orders and supporting inventory paperwork utilizing Macola Software.

Aviation Storekeeper U.S. Navy

• Coordinated the ordering and receiving of material requirements.

• Inventoried quarterly 500 line items of equipment with 100% accuracy.

• Prepared and submitted all reports on schedule.

• Calculated numerical data and prepared briefs.

• Supervised and evaluated staffs up to 20 personnel.

EMPLOYERS

Auntie Anne’s Pretzel, Colorado Springs, CO – Assistant Manager

Durango Sporting Goods, Durango, CO – Shipper/Receiver/Purchaser/Customer Service

Aramark, Mesa Verde Company, Mancos, CO – Warehouse Assistant

Loronix Information Systems, Durango, CO – Warehouse Manager

U.S. Navy, Retired – Aviation Storekeeper

EDUCATION

BGS, Behavioral Science, Chaminade University of Honolulu, Honolulu, HI. 1986

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