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Customer Service Sales

Location:
Laveen, AZ, 85339
Posted:
October 09, 2010

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Resume:

Energetic and quality-focused professional seeking a key role with an

organization in need of a qualified individual with demonstrated ability

to integrate technical skills, customer support experience, and related

education to exceed technical, business, and customer requirements. Well

versed in determining client's needs and effectively translating those

needs into solutions. Well versed in developing solutions that improves

efficiency and productive business operations across the organizations.

Effective in utilizing time and resource management skills to successfully

market products for various types of business entities.

AZDPS Card #1589901 ( January 2009

Environmental Health Card ( August 2008

Areas of Expertise

Sales/Customer Service Conflict Resolution

Problem Solving/Troubleshooting New Product Introduction

Procedures Development Circuit Boards Testing and Repair

Sales Presentations Research Technician

Professional Experience

Goodrich: Contract position

PDS Employment ( 4625 S Wendler Dr 480-***-****) Tempe, AZ

August 16, 2010 -Present.

Responsible for assembly of aircraft emergency slides.

Battery Assembly: temporary position with Acme Aerospace

1st Employment Services, (BBSI) ( Tempe, AZ

February 2009-July 2010.

Responsible for the inspection and weight of material, evacuation and inspection

of batteries

Jabil: (Tester Temporary Position Nesco)

September 2008-December 2008

Testing circuit boards and the components on the boards.

Engraver:

Appleton Trophy ( Appleton, Wisconsin

2002-2008

Operated Trotec and Universal Lasers

Effectively applied knowledge of CorelDraw, Illustrator, CasMate, and MS Office

programs

Prepared work piece to be engraved or carved, such as glassware, rubber,

stainless steel, or plastic product

Inspected designs for defective engraving and re-engraves to meet specifications

Sales Clerk:

Van's Northside Hardware ( Appleton, Wisconsin

March-November 2002

Successfully sold lawn and garden equipment, and conducted customer service for

repairs or disputes

Described merchandise and explained use, operation, and care of merchandise to

customers

Maintained knowledge of current sales and promotions, policies regarding payment

and exchanges, and security practices

Tester:

Plexus Corporation ( Neenah, Wisconsin

1999-2002

Consistently tested and inspected circuit boards, programmed CPU boards, wrote

method sheets on functional testing procedures

Measured finished products, components, or assemblies for functioning, operation,

accuracy, or assembly to verify adherence to functional specifications

Conferred with vendors and others regarding inspection results, recommended

corrective procedures, and compiled reports of results, recommendations, and

needed repairs

Research Technician:

Kimberly-Clark Corporation ( Neenah, Wisconsin

1980-1995

Responsible for the operation of pilot equipment, running trials for scientist

Efficiently conducted capability studies at other KC mills, and was in charge of

night crew during studies

Administered testing of material and training of other personal in house and

mills throughout the country

Participated in equipment design and installation and conducted VIP tours for

executives and visitors

Successfully developed storage system policy manual to maintain proper warehouse

utilization

Effectively prepared equipment operation manuals and material safety date sheets

for the work area

Served as a member of Focus Groups, responsible for monitoring and watching what

people are saying

about the product

Relevant Work History

Computer Technician:

Tek-Systems Plexus Corp ( Appleton, Wisconsin

Summer 1999

Tutor (Part-time):

Fox Valley Technical College ( Appleton, Wisconsin

1998-1999

Clerk (Part-time):

Citgo Gas Station ( Appleton, Wisconsin

1998-1999

Education

Associates Degree Computer Networking Specialist: GPA: 3.23

Member AITP (Association of information Technology Professionals)

Member ACES (Adults Continuing Education Students)

Fox Valley Technical College ( Appleton, Wisconsin

1996-1999

High School Diploma:

Merrill Sr. High ( Merrill, Wisconsin

1971

Workshops

Administrative Skills ( 1993

Fiber and Paper Physics ( 1992

Analytical Troubleshooting ( 1991

Business Communications ( 1991

Business Math ( 1990



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