Customer Service Sales

Jeremiah Starks

P.O. Box *****, Dayton, OH ****6

937-***-**** - Cell 937-***-****

Email: ***************@*****.***

Objective

Seeking to obtain the position within a strong corporation and have the

opportunity to use my superior interpersonal and customer oriented skills

in a working environment that will also provide me opportunities for

professional development and career advancement.

Summary of Qualifications

. Works effectively and relates well to others; excellent people skills,

oral and written communication and interpersonal skills

. Very strong problem solving and analytical skills; demonstrated skills

in management

. Effective in training employees and capable of leading others

. Proficient in computer skills ( Word, Outlook, and Excel)

. Able to work with others with diverse backgrounds

. Highly motivated

. Very strong customer service and sales skills

Education

Ohio Dominican University December 2009

Bachelor of Science in Business Administration

Relevant Experience (Volunteer Community Service)

. Black Student Union (Columbus, OH)

August 2005-December 2009

o President of Black Student Union in 2006

o Help develop student programs

o Participated in various volunteer projects

. Bridges of Diversity Club (Columbus, OH)

August 2005-December 2009

o Assisted in developing a project called Diversity Week

o Served as a Sergeant of Arms

o Committee member that helped develop programs for new

international students.

. Boys and Girls Club ( Kentucky Chapter) / Frankfort, KY

August 2004-December 2004

o Assisted Boys and Girls Club activities committee

o Mentored two young men ages 12 and 14

o Mentored at risked teens

. Paul Laurence Dunbar Peer Mediation Team / Dayton, OH

August 2000- June 2004

o 4 yrs Conflict resolution for students

o Provided counseling sessions for students and parents

o 3yrs conflict resolution for neighborhood children/ parents

. New Mt. Zion Church of God Holiness Vacation Bible School (Norfolk,

VA) / Norfolk, VA

May 2000-August 2000

o Assisted supervisor with set up and served food.

o Helped children from ages 5-10

o Assist teachers

Work Experience

Jeff Wyler Automotive Family / Springfield, OH

Automotive Sales Consultant/ August 2010- Present

. Responsible for highlighting features, gathering information,

inspecting automobiles, comparing and contrasting competitive models

and demonstrates vehicle operations.

. Building rapport, qualifying buyers by understanding, interests and

requirements of buyer, matching interests and requirements to various

models.

. Developing and maintaining relationships with new as well as existing

customers, responding to inquires, suggesting trade-ins, greeting drop-

ins, recommending sales campaigns and promotions.

. Negotiating price; asking sales; completing sales or purchase

contracts; closing sales by overcoming objections; explaining

provisions and financing; delivering automobiles.

. Demonstrating automobiles by explaining capabilities, characteristics

and features; explaining services and warranties; taking drives.

. Completing reports and providing sales management information.

Automotive Service Advisor/ June 2010- August 2010

. Promptly meet and greet service customers in a friendly and courteous

manner.

. Listen to customer's reasons for bringing in their vehicle to the

service department.

. Provide accurate estimates for all the services or repairs

recommended.

. Sell the proper repairs and/or services responsible to customers

perceived needs.

. Confirm service appointments by telephone the day before the customer

is scheduled to arrive.

Hertz Corporation / Dayton, OH

Management Trainee/ Customer Service Manager/ February 2010- June 2010

. Supports achievement of location sales and margin goals by working

closely with Location Manager on assigned tasks and develops

management skills to qualify for promotion to the next level by

successfully meeting daily challenges with hands-on experience.

. Ensures a positive customer experience by effective management of

rental process to include qualifying the renter and completing

contracts.

. Achieves individual sales goals and customer service goals.

. Grows sales by expansion of marketing efforts to referral sources

(body shops, car dealerships, etc.).

. Maximizes margin by up selling customers to higher-priced services and

ancillary products

. Protects company assets through enforcement of company policies

. Provides support for the branch's business plan by assisting the

location manager with billing issues and processing payments.

. Contributes to Hertz Improvement Process (HIP) to discover new and

more efficient ways to run our business and deliver the right products

and services to our customers faster and at a lower cost. Drives

change from within to improve customer satisfaction and uses teamwork

to tackle problems

Ohio Dominican University / Columbus, OH

Mail Clerk/ August 2006-December 2009

. Organized mailroom, trained new employees, and delivered mail to all

students in timely manner.

. Ordered supplies and made budget preparation plans each month

Five Rivers Metro parks / Dayton, OH

Water parks assistant/ playground leader/ May - September 2008/2009

. Ensured safety of all patrons in the water play and playground area,

provided customer service, and helped with park maintenance.

Ohio Dominican University / Columbus, OH

Sports Management/ Game Worker/ September 2005-May 2006

. Worked in sales for all merchandise and tickets sales, operated

official game clocks for all team sports, and assisted in making new

contracts for student athletes.

. Ran cash register for all games and other sanctioned sporting events

Deveroes/ Dayton, OH

Sales Representative/ Stock Clerk/ April 2003- September 2003

. Worked as a sales rep for Urban Clothing shoes and apparel, providing

customer service and also worked as a stock clerk for incoming

merchandise.

. Cash Handling and cross selling leader products.

Contact this candidate