Customer Service Representative

Amanda L. Martin

**** ********* *****? Shiloh, Illinois 62221

Telephone: 618-***-**** ? Email: *.*********@*****.***

SUMMARY OF QUALIFICATIONS

. Ability to create and build relationships with students, local

employers, and alumni

. Marketing to prospective employers

. Assists in organizing Career and Community fairs/functions

RELEVANT EXPERIENCE

April 2010- Sanford-Brown College

Present Collinsville, Illinois

Admissions Rep

. Responsible for enrolling students

. Follow up with recent graduates to cross-sell other diplomas/degrees

. Attained referrals from current students to increase student

population

. Creative marketing to prospective students for enrollment purposes

. Maintain contact with enrolled students during enrollment process

. Ensure students were placed in correct classes

. Collaborated with Directors and the Registrar to schedule students

. Assisted in the preparation and execution of Orientation for new

students

. Worked closely with the Campus President and Director of Admissions

to track enrolled students and ensure retention

December 2008- Remington College

March 2010 Mobile, Alabama

Student Services Coordinator/ Admissions Representative

. Acceptance and Mock interviewer

. Develop, monitor and facilitate the student retention program

. Coordinate specific programs to assist students with academic,

and personal issues that may interfere with their

academic progress

. Correlate attrition/retention statistics to identify student

withdrawal patterns,

such as identification of specific courses or faculty

that have high drop rates,

or additional problematic areas.

. Plan, implement and direct programs and services that assist students

to reenter, continue, and complete their academic

programs.

. Responsible for enrolling students

. Tracking student attendance

. Attendance and academic advising

. Maintain contact with enrolled students during enrollment process

. Ensure students were placed in correct classes

. Collaborate with Department Directors and the Registrar

to schedule students

. Assist in the preparation and execution of new student

orientation

. Works independently

. Advises the Campus President and Director of Admissions by tracking

students to ensure retention

December 2006- Remington College

December 2008 Mobile, Alabama

Admissions Representative

. Responsible for enrolling students

. Attendance and academic advising

. Tracked student attendance

. Creative marketing to former students for enrollment purposes

. Maintained contact with enrolled students during enrollment process

. Ensured students were placed into correct classes

. Collaborated with Directors and the Registrar to schedule students

. Assisted in the preparation and execution of Orientation for new

students

. Worked closely with the Campus President and Director of Admissions

to track enrolled students and ensure retention

June 2004- Farmers Insurance-The Malone Agency

December 2006 Fairhope, Alabama

Public Relations, Claims, & Customer Service Representative

. Handled insurance claims

. Responsible for quality customer service

. Creative marketing for new and established clientele

. Audited accounts

. Responsible for general clerical duties as assigned

March 2003- First Gulf Bank

June 2004 Fairhope, Alabama

Customer Service Representative/Teller

. Provided quality customer service and assisted customers in a

timely and professional manner

. Responsible for quality customer service

. Creative marketing for new clientele

. Audited accounts

. Responsible for general clerical duties as assigned

March 2000- Colonial Bank

March 2003 Daphne, Alabama

Supervisor, Customer Service Representative & County

Utility Teller

. Responsible for supervising a team of six tellers

. Provided quality customer service to new and existing

clients

. Opened new accounts and educated customers on account

programs

. Audited accounts

. Responsible for general clerical duties

EDUCATION

Faulkner University

Mobile, Alabama Dec 2005

Bachelor of Science in Human Resource Management

Faulkner State Community College

Fairhope, Alabama May 2004

Associates of Arts in Pre-Law

Associates of Arts in General Studies

References available upon request

Contact this candidate