Customer Service Medical
Resume:
Jacquie
Hart
Ave
Barrington, IL
60010
abjwin@r.postjobfree.com
Education:
The Chubb Institute (The Banner Institute)
Chicago, Il
Medical Administration with a concentration in Billing/Coding
Stage One the Hair School
Cape Girardeau, MO
Cosmetology
Cape Vocational School
Cape Girardeau, MO
Medical Terminology, Medical Transcription
Professional Profile:
Manpower Feb. 2010 - Sept. 2010
Job title: Customer Service
Company worked for: Robert Bosch Tool Corporation
Job description: Order entry 90% of the time using SAP, the other 10% of
the time is spent searching for past orders, filing, making Customer phone
calls, answer e-mails from Customers or Sales Reps. With this position I
have had to be organized and prioritize my goals for the day to day job
functions, as well as the ability to work on my own with minimal
supervision, although being a team player in the process.
Manpower May 2009 - December 2009
Job title: Medical Receptionist
Job description: Front desk, back desk, billing, filing,
Answering phones, scheduling appointments, Workers Comp, Pre-Certification
from Insurance companies, Referrals
Checking patients out, and all other general office duties
Using Daq Billing software
NTICentral July '08-Dec '08
Company work for: Meijer stores
Job title: Home Based Agent Call Center Inbound
Job description: Documenting Customer Complaints/Compliments
Directing calls to the appropiate Dept in the stores and assisting
Customers
with Item lookup in the PPA, assisting Customers by routing their calls to
other Meijer
stores, and/or lookup information via the Cust. Service Portal
This was a seasonal job
American Imaging Management Sept. 2005 - June 2006
Job title: Referral Specialist
Job description: Providing Pre-certifications for Diagnostic exams
Working in a Database program called IMASIS
This is a high volume Customer Service Position
Advanced Resources Feb. 2005 - Aug. 2005
Job title: Patient Service Rep - Orthopedic Surgery
Job description: Answering and making appointments for 13 Physicians
Using IDX program for scheduling
General paper work looking up Medical Records Numbers in database
Used EPIC for basic Appt. Information
Billing/Coding System used at Northwestern Memorial Hospital is the ETM
system
References available upon request
Contact this candidate