Customer Service Supervisor
Resume:
Izetta Brown
Roswell GA.30076
************@*****.***
Objective: Willing to pursue excellence in an uncompromising fashion through
Customer care, and critiquing new ideas, new interventions for complete
customer satisfaction.
E ducation: C oncentrating on Masters in Science
M ay 2010-Present Ashford University Counseling
M inor Behavioral Counseling
B achelor of Science February 2009 University of Phoenix
In Psychology
Associates in Public Service August 2002 Trident Technical College
Early Care and Education
Skills: Proficient with Microsoft office systems word, excels, and power point, great
customer service and communication skills, BLS/ First Aid, and AED training
Good filing and organizational skills. Excellent oral and written communication
skills.
Volunteer Services:
• Kings Court is a youth group that targets young men into becoming productive
successful men of excellence.
• Communities in Schools ( Charleston SC; Haut Gap Middle and Baptist Hill High)
• The Chas. Substance Abuse Center (N. Chas. South Carolina )
Experience:
August 2010- present Comcast Cablevision Cummings, Ga
CSR
• Works with direct customer contact
• Assist with bill payment /and troubleshooting customer inquiry or resolve issues.
• Distributes equipment, upgrade services and establish new services
August 2006 -6/2010 Charleston County School District Chas. SC
B ehavioral Specialist
Work directly with students to identify impulsive behaviors through group activities and one on
one counseling.
Community and parent involvement/ with home visits
Intake specialist / data entry
Parent education and parent training.
Customer Services/ assist in qualifying students for Medicare
Bi weekly assessments and follow up phone calls on individual regression or progression
Advocates mentor and work along to prevent truancy in a school setting.
Behavioral Specialist/ SES Site Coordinator
Student and client referral; Customer
Supervises and controls activities of students assigned under the immediate supervisor request;
Takes immediate action on own authority and initiative to resolve conflicts between student and/or
students and staff;
Advocates abuse with troubled youth /adult
Provide interventions/ Provides feedback to the staff about clients and special needs
Reports the status of behavior regularly to the supervisor;
Assisted with mentally disturbed clients/ ranges from profound to mild behavior in a group home
setting
Assess client abuse through the directions of supervisor
Receives, evaluates, and forwards reports from students and staff, taking necessary action to
determine causes, resolving problems and informing the principal or his/her designee;
Establishes priorities for work to be completed;
Enforces safety rules and regulations;
Attends meetings, seminars, etc., to enhance knowledge required for the position as directed by
the principal;
Assisting with the physically handicap (eig: quadriplegic, spine and neck injury, Parkinson,
transverse militants)
Consults with the supervisor to resolve conflicts;
Serves to mediate and advocate for students in problem situations
Provides support for diffusing potential conflict situations;
Maintains a degree of high visibility among students and staff
Dec. 1997- July 2000 D isabilities Board of Charleston County C has . SC
Residential Specialist
Supervision and group home setting, l training of individuals with development disabilities.
Coordinate Community base activities for clients./ through data entry, and customer care
Implement consumer objectives and behavioral programs for individuals.
Maintain and complete detail accountability client records for all clients and end of the month
reports.
Assist with mental/ profound developmental disabilities ( autism, voice pro pal, feeding tubes,
OT and PT training)
Assisted with the elderly and disabled clients
Worked with abused clients/ housed the abused clients
Worked and assist in interventions and rehabilitation resources, w/ direct contact of Department of
Social Services,assist in job placement and fostered in preparing scarred individuals how
to readapt into today’s society
References: Andriane Smalls - EMD/ SC Chas. County Schools 843-***-****
Kendra Ellis- The Chas Center Chas. SC 843-***-****
Sam Grimes Source Care Management 770-***-****
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