Customer Service Manager

Robert A. Heimerman

************@*******.***

620-***-**** (Daytime)

620-***-**** (Mobile)

. Personal Details

Date of Birth:

23rdApril 1959

Address:

**** ** *** ***.

Spivey, Ks.

67142

. Skills

. College Grad - Engineering, Engineering Technologies

. Customer Service - Customer Service Manager, Customer Service Rep

. Engineering - Engineer in Training, Entry Level Engineering,

Plant Engineering

. Human Resources - Employee Relations

. Manufacturing/ Production - Manufacturing, Purchasing

. Work Experience

Service Manager-Mechanic

Vanlandingham Motors in Kingman, Ks.

February 1979 to March 2000

Perform electronic diagnosis and repair on cars and trucks. Schedule

customer appointments and generate work orders for 6 mechanics.

Received Medallion Manager awards in 1988 and 1989.

Control Surface Rigger

Cessna Aircraft in Wichita, Ks.

March 2000 to April 2001

Install cables and pulleys as well as all parts required to control

the horizontal and vertical stabilizer on the Cessna Caravan Model

208.

Special Equipment Maker

Cessna Aircraft in Wichita Ks,

April 2001 to May 2004

Design and assemble hydraulic and pneumatic equipment that are used

to perform functional tests on all Cessna Aircraft.

Manufacturing Engineer (Tool Design)

Cessna Aircraft in Wichita, Ks.

May 2004 to May 2009

Design Assembly tools and jigs using V5 computer generated program.

. Education History

Zenda High in Zenda, Ks.

August 1973 to May 1977

Pratt Community College in Pratt Ks.

August 1977 to May 1979

Pittsburg state University in Pittsburg Ks.

June 2000 to May 2004

. Qualifications

Qualification

Grade Achieved

AAS Auto Technology

2.95 GPA

BS Technology Management

3.40

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