Manager Customer Service

DANNETTE HOUDE

**** **** **** **** *************@*****.***

Colorado Springs, Colorado 80918 719-***-****

OBJECTIVE: Interested in a career that would utilize my experience, abilities, and education in an

organization I can grow with.

EDUCATION: Regis University. Graduated August 2006, Magna Cum Laude with a 3.7 G.P.A.

Bachelor of Science in Business Administration with a minor in Human Resources Management and a

specialization in Management.

Skills: Ability to prioritize and juggle multiple tasks. Ability to make and meet deadlines. Skilled

proofreader and editor. Ability to exercise independent judgment and reasoning skills. Knowledgeable

with office equipment including but not limited to multi-line phones, computers, copiers, and faxes.

Knowledgeable with inventory procedures. Proficient and accurate typing, data entry, and ten key.

Advanced computer knowledge to include Microsoft Office, email clients, and Internet. Excellent

customer service and phone skills. Strong communication skills. Strong interpersonal and presentation

skills for interacting with team members and clients. Good analytical and strategic problem-solving

skills. Strong organizational skills to balance work and prioritize issues. Strong leadership skills. Ability

to work as part of a team or as an individual. Experience working in a fast paced environment.

CPR/AED/First Aid Certified.

Staff Assistant April 07 - Present

Colorado Springs School District #11/Keller Elementary

3730 Montebello Drive West, Colorado Springs, CO 80918

General Administrative duties as assigned. Confidential and unconfidential document filing and data

entry. Responsible for maintaining strict confidentiality with student and personnel information. A/P,

A/R, bookkeeping and HR. Collect, record, and deposit monies. Reconcile checkbook and VISA card

monthly. Pay school bills from invoices received. Reconcile class field trips. Maintain a record of all

monies received. Prepare letters, memos, reports and other materials for distribution. Responsible for all

copy jobs at the school. Receive and respond to all correspondence. Process mail. Research an compile

information as requested. Order supplies for school. Arrange and organize fundraising opportunities with

local businesses. Answer and screen phone calls using a multi line phone. Handle inquiries made by

internal and external customers. Act as general information source. Set up appointments for the principal

and/or assistant principal. Arrange meeting detail preparations. Assist with meeting schedule for SPED

Department. Coordinate food/beverage purchases for meetings. Enroll and drop students. Responsible

for maintaining student records. Administer, monitor, and document medicines for students. Administer

first aid/CPR.

Educational Assistant Aug 06 – April 07

Keller Elementary

Assist student with academics as specified by Individual Education Plan (IEP). Assist with modifying

curriculum as needed. Plan daily schedule using a variety of educational materials and instructional

strategies. Perform clerical and organizational tasks.

Class Size Relief Aide Aug 05 – May 06

Keller Elementary

Assist Kindergarten teacher with daily class work and activities. Assist parents and students. Test

students on reciting alphabet, counting, and writing. Make photo copies. Create projects. Laminate

projects. Work one on one with students. Assist special needs students with daily work.

Beauty Advisor Jan 03 – April 03

Trade Secret

1730 Briargate Boulevard, Colorado Springs, CO 80920

Assist customers with beauty product purchases. Work out weekly shipment. Stock as needed.

Straighten and clean store. Make nightly deposit. Order change as needed. Train new employees. Assist

manager in screening and interviewing candidates for employment. Assist manager with paperwork.

Assist team with quarterly inventory. Assist manager with weekly schedule.

Seasonal Kiosk Associate Oct 02 – Jan 03

Hickory Farms

1710 Briargate Boulevard, Colorado Springs, CO 80920

Sample products to customers. Assist customers with purchases. Stock, straighten, and clean as needed.

Count cash nightly in drawer. Make nightly deposit. Train new employees as needed. Take weekly

inventory.

Technical Support Representative II Apr 99 – Jul 00

USA.NET

1155 Kelly Johnson Boulevard, Colorado Springs, CO 80920

Assist members in all aspects of electronic messaging in a call center environment. Open new accounts.

Explain to members how to use and make the most of their e-mail. Assist teammates with issues that

arise, as needed. Assign writebacks and track daily and monthly numbers for all Technical Support

Representatives using Excel. Check for quality on writebacks. Train teammates on writebacks and

tracking procedures as needed. Communicate with supervisors on writeback tracking and any issues that

may

arise. Write reports using Microsoft Word.

Sales Associate Jan 99 – Apr 99

Wal-Mart

Team Lead/Data Entry/Mail Room Processor Jul 95 – Jan 99

Hewlett-Packard/Tascor

Sales Associate Aug 94 – Jan 95

Wal-Mart

Data Entry Apr 93 - Aug 94

Midwest Heating & Air

Assistant Manager May 91 - Apr 92

Service Merchandise

Auditor Sept 90 - May 91

Service Merchandise

Sales Associate Aug 89 - Sept 90

Service Merchandise

Relevant Coursework: Principles of Accounting I and II, Conflict Management, Leadership Principles,

Employment Law/Compensation/Policy, Organizational Communication, Intercultural Communication,

Management of Human Resources, Business Software Applications, and Managing Cultural Diversity.

Contact this candidate