Customer Service Quality Control

Location:

Posted:

October 09, 2010

Carl E. Mansfield

Objective To obtain a position in the Mail and Shipping field that will allow me to utilize

the skills I have gained

Experience Utility Clerk/Team Lead

May 1993 to July 2010, Wells Fargo Home Mortgage, Minneapolis MN

• Processing of mail and packages using interoffice, USPS, FedEx, DHL, UPS.

Utilizing tracking software

• Postage Machine operation,

• Research looked-up addresses.

• Scanned all incoming account mails and boxes

• Oversee incoming & outgoing traffic in dock area.

• Customer Service to both Internal & external customers

General Clerk III

Sept 1990 to April 1993, CNA, Seattle, Washington

• Sort mail and delivered

• Claim file backs, policy file backs, pulled mail and match it to the files,

• Postage machine

• Presort identical mail

• Maintain the renewal Pend, new quote Pend and pulling renewal cads

Reprographic Center Operator

Sept 1989 to Sept 1990, Raytheon, Sudbury, Massachusetts

• Print and copies, Maintains copies, fax machines

• Sort and delivered supplies

Education St. Paul Tech College, St. Paul, Minnesota

Sept 1987 to Nov 1988

• Diploma, Graphic Arts,

References References are available on request.

Computer Skills Operating Windows XP, 2000 and Vista Microsoft Word Perfect, Excel, Access and Power

Point, Internet Explorer, Netscape, Google, emails etc.

Special Skills Sign language, Mail piece Quality Control (MQC)