Customer Service Representative

Carol E. Jetmore

**** ***** ******

260-***-**** 260-***-****

abjwar@r.postjobfree.com

Business Experience

Vera Bradley/Manpower Roanoke, IN

Shipping Clerk March '09 to July

'10

. Picking orders;

. Tearing down/making of boxes;

. Auditing of orders;

. Packaging and sending out final products;

Centennial Wireless Ft. Wayne, IN

Customer Service Representative Oct '08 to Feb '09

. Assist customers with tech support with cell phones and air

cards;

. Enter payments, changes, checking switch in ASA system;

. Assist with cellular plans determination and changes in plans;

. Answer phones promptly and courteously;

. Use of XP programs and web for additional information;

McDonalds Ft. Wayne, IN

Cashier/Cook April '08 to March

'08

. Food preparation;

. Cleaning of restaurant and equipment;

. Cashier;

. Received positive write up for being the only person able to

close register and end with perfect accountability;

Combined Insurance Ft. Wayne, IN

Insurance Agent January '07 to May '07

. Completion of three weeks training in Chicago and Illinois;

. Obtained required insurance licensing;

. Sale and maintenance of insurance;

N'al Worldwide/Pro-Resources Ft. Wayne, IN

Night Coordinator Jan '05 to June

'07

. Assist HP personnel, dispatch stations, warehouses, and

logistic dispatch

groups with transit of computer and parts nationwide w/strict

deadlines;

. Received award for quality and quantity of orders;

Ivy Tech State College Ft. Wayne, IN

Instructor Aug '04 to Jan '05

. Instructor of five English classes: 024 and 025;

. Preparation and presentation of class instruction, exams,

assigned writings, and grading of same;

Prestige Lifetouch Portraits Muncie, IN

Customer Service Representative Aug. '02 to Aug

'04

. Use of Reflection program to assist customers with orders,

reordering, and decisions regarding portraits including

cropping, color issues, and digital retouching;

. Utilize on-screen proof program to assist customers and lab

in juxtaposition of final senior pictures;

First Merchants Insurance Services Muncie, IN

Administrative: Receptionist/Secretary/Mail Clerk May '01 to

Feb '02

. Front desk duties including telephone, correspondence,

incoming and outgoing mail;

. Preparation of insurance census data, proposals, fax;

. Maintenance of petty cash, receipt of payments, recording of

same;

Indiana Business College Muncie, IN

Instructor of college English January '02

to May '02

. Preparation and presentation of class material;

. Preparation and grading of tests, posting test results

online.

Professional Affiliations

. Member of Golden Key National Honor Society for academic

achievement, Lambda Iota Thau for English achievement.

Education

East Noble High School May 1972

. HS Diploma obtained

Ball State University

. B.S. in English, A S. in Journalism July 1993

. G.P.A. 3.17

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