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Customer Service Manager

Location:
Cary, NC, 27513
Posted:
October 09, 2010

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Resume:

M atthew Farrar

*** *. ******* **, ****, NC *****

919-***-****

abjwao@r.postjobfree.com

OBJECTIVE

A position in Administration or Management Training that provides a certain level of autonomy and

responsibility over employees. Allowing the education and training acquired in school to be applied.

Long term goal: To reach and maintain a General manager position enabling more involvement in

higher profits, increased employee retention, and increased community exposure.

EFFECTIVENESS

SUPERVISING/ENCOURAGING

Supervision of 10 15 employees as part of a training team for a restaurant. Summer camp

counseling experience requiring supervision of children on field trips, education and daily

outdoor activity planning. Considered for management position at multiple restaurants.

CRITICAL THINKING/ASSESSING

Fielding questions or complaints from customers and working with them to bring a peaceful

solution. Working with management to increase productivity and discover problems not previously

realized.

CREATIVE/OUTPUTS

Brainstorm with entertainment start up business and new entrepreneurs around the state to

further develop their endeavors. In part leading to various strides in said industries for those

companies. Working closely with managers with problem solving to further enhance the

restaurant for better production and customer satisfaction

EDUCATION

UNC Wilmington 2005 : Wilmington, NC

B.S. Business Administration

Management Major

JOB EXPERIENCE

Starbucks, RDU Airport

Barista

Oct ’08 July ‘09

Smithfield's Chicken N BBQ: Morrisville, NC

Line Cook

Jan ’08 Mar ‘08

Southern States Nissan: Raleigh, NC

Sales Associate

June ’08 Aug ‘08

SKILLS

Line cook, Cash register, Customer service, 10 Key, MS Office, Outlook, Windows, Internet



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