Customer Service Sales

Donna Banks

*** ***** *** **** ( Jena, LA ***** ( 318-***-**** (

abjwae@r.postjobfree.com

Position: A Spa Receptionist position allowing growth, advancement, and

possibilities for greater responsibility in the future.

Enterprising, hard working and technically skilled customer service

professional known for accuracy, attention to detail and timeliness with

strong office and receptionist skills. Expert proficiency in all Microsoft

Office programs and experienced with 100+ lines computer receptionist

system at Front Desk. Creative problem solver and quick learner that

readily adapting to change, working with team or independently and

exceeding expectations. Personable, cooperative and outgoing with a proven

ability to juggle multiple priorities and meet tight deadlines without

compromising quality. Moving to Virginia to be near family.

Key Skills

. Leasing & Sales experience . Customer Service & Sales Support

. Experience handling 100+ phone line . Training Manual Development

system . Non-Profit Fundraising President

Office management and Administration . Database Administration

Substitute Teaching Pre-K to 12th grade . Website Maintenance

Lead land lessor and offsite inventory

. Corporate Accounting & Bookkeeping manager

. Accounts Receivable & Payable

Processes

. Records Organization &

Management

Professional Experience

School board of lasalle parish

Substitute Teacher. 1/2009 to 9/2010

Highlights:

* Repeat callbacks to substitute from grades K-12 in all academic subjects.

Key Results:

* Great feedback from students and principals. Attained great hands-on

classroom experience and learned valuable information including classroom

and individual student discipline, conflict resolution, cooperation,

motivation, maintaining focus and following.

LOUISIANA college [Financial Aid Department] - Pineville, LA

Work Study - Part-time Student Worker, Summer/Fall Semester 2009 to about

March 2010

Highlights:

* Worked part-time while attending college full-time.

Key Results:

* Database and Spreadsheet upkeep, data entry, customer service support via

phone, email, and in-person, research, filing, and bulk mailings.

roy o. martin lumber company [Lumber & Forestry Industry] - Alexandria, LA

Forestry Administrative Assistant & Sales Off-site Inventory Management,

March/2002 to June/2008

Highlights:

. Served one year term as president of Roy O. Martin women's fundraising

group exceeding all previous year's monetary goals and providing help

for several local organizations.

. Selected as employee of the month company-wide in 2005 and noted as

such Roy O. Martin's monthly corporate magazine.

Key Results: (Forestry Administrative Assistant and Lead Hunting Lessor)

. Lead Administrator in a face-paced and demanding environment

demonstrated accurate processing, distribution, verification of Access

database records and invoicing, interfacing extensively with over 2000

hunting lease customers through phone and online contact and mail

correspondence.

. Consistent upkeep and distribution of hunting lease, farm, crawfish

and campsite contracts while keeping a sound and current file system in

place.

. Recognized as large contributor of leasing new land leases of over

50,000 acres in less than a year.

. Created, analyzed and compiled quarterly reports for upper management

providing statistical data on land lease income.

. Selected as administrator responsible for implementing a foresters

training program instrumental in tracking existing and ongoing training

of each Forestry employee. Provided upkeep of data records using the

AS400 operating system and intra-web for reporting.

. Initiated, developed, and maintained a comprehensive logging

procedures training manual utilized greatly by Forestry clerks for and

training new employees. This 100-page guide identified step by step how

to process paychecks using the AS400 system for the logging companies

hired by Roy O Martin for delivery of wood products.

. Web maintenance upkeep for the available hunting lease land portion

of the website.

Key Results: (Sales Off-site Inventory Management)

Highlight: Promoted to Sales department for this position.

. Administered and coordinated panel product consignment re-sales

inventories for both plywood and oriented strand board accounts.

. Managed 38 U.S. consignment sales accounts gaining customer trust

while providing consistent follow-up.

. Demonstrated accuracy and timeliness invoicing customers' off-site re-

sales and shipments daily, leading to increased repeat and referral

business.

. Initiated, developed, and maintained 3 comprehensive training manuals

including Managing Off-site Sales Inventory, AS400 Invoicing, and

Marketing Administrative Sales Support utilized by the sales team in our

daily operations to aid in accurate recordkeeping and management.

. Created and distributed marketing brochures to vendors nationally

utilizing advanced technical skills in Microsoft Office programs

including Word, Excel, and Publisher.

. Consistently provided sound recordkeeping of sales accounts and

thorough documentation resulting in accurate daily sales account

balancing and a lower stock ratio of aged inventory at off-site

locations.

. Instituted thorough cross-checking of customer order entry, tracking

of in-transit products, monitoring and reconciling off-site inventory

levels, accurate pricing and shipping destination.

Education

Kaplan University Online - Part-time - Ft. Lauderdale, FL

Bachelor of Science in Business/Communications, anticipated

degree in 2012

Louisiana College - Full-time - Pineville, LA

Bachelor of Arts in Elementary Education, Continuing classes in

Communications online at Kaplan University.

Palm Beach Community College, Boca Raton and Lake Worth, FL

Music Education Major (Associates Degree not met as intended)

Asnuntuck Community College, Enfield, CT

Computer Business Major - changed major to Music Education

Computer Processing Institute - East Hartford, CT

Highlights: Graduated with a 4.0 GPA - Diploma in Computer

Operations, 1980

Technology Summary

Strong MS Office skills in (Word, Excel, PowerPoint, Publisher, Outlook, &

Access) ( Internet and Basic Web Building knowledge ( Windows 98 & Vista (

AS400 Operating System, and Basic Networking Principles

References

Dan and Dee Davis, 2171 Hwy. 457, Alexandria, LA 71302 318-***-****

Laverne Paul, 1884 North 1st Street, Jena, LA 71342 318-***-****

Alice Sue Redich, 150 Sandy Run Rd, Jena, LA 71342 318-***-****

Contact this candidate