Customer Service Air Force

Bradley C. Butz

**** ********* ***

Marion, IA 52302

Home phone # 319-***-**** / Cell phone # 319-***-****

abjw9u@r.postjobfree.com

CAREER OBJECTIVE:

Seeking a career opportunity within a growing company that will allow for

advancement

STRENGTHS:

*Loyal, dependable, responsible

*Value high integrity and honesty in all situations regardless of the

outcome

*Believe in excellent work habits

*Motivated problem-solver

*Pride myself in working with difficult people in challenging situations

*Enjoy the challenge of difficult tasks

*Understand and interact with PC terminology

*Appreciate the opportunity to learn new and difficult strategies

WORK EXPERIENCE:

February 1998 - June 2010 Paetec (formerly McLeodUSA),

Hiawatha, IA

Repair

Technician/Customer Service

--Answered inbound

calls from residential and

business

customers who needed high level

technical

support

--Assisted

customers with troubleshooting complex

circuits, VOIP,

DSL, data, and POTS phone lines

--Completed orders

for telecommunication updates

--Developed a

working knowledge and skill ability to deal

with customer

service needs

--Promoted team

morale while assisting individuals in

the workplace

November 1994 - January 1998 United States Air Force, Grand Forks Air

Force Base,

North Dakota

Aircrew Life

Support Technician

--Inspected,

maintained, and repaired over one

million dollars of

assigned life support and aircrew

chemical defense

ensemble equipment in accordance

with applicable

directives

--Coordinated the

routing of life support equipment to

other base

agencies for periodic inspections

--Provided life

support actions in diverse locations

worldwide as

required for operational support

missions. Deployed

to Istris Air Base, Istris, France

June 1996 - July

1996; Prince Sultan Air Base,

Kingdom of Saudi

Arabia -August 1996 - October

1996

--Earned the

following medals and ribbons: Air Force

Achievement Medal,

Air Force Training Ribbon,

National Defense

Service Medal, Air Force

Outstanding Unit

Award with one device,

Humanitarian

Service Medal, Armed Forces

Expeditionary

Medal, and NATO Medal

EDUCATION:

--June 2009, Associate of Arts in Business Administration,

Kirkwood Community College, Cedar Rapids, IA

--Graduated May 1991, Jefferson High School, Cedar Rapids, IA

REFERENCES:

-- Available upon request

Contact this candidate