Customer Service Management

Azam Khan

Charleston, S.C., U.S.A. ( 864-***-**** ( abjw7k@r.postjobfree.com

Global Supply chain, Sourcing & Product Development Executive

S

easoned, analytical, and results-driven senior level sourcing and product

development manager with progressive growth and experience in the

coordination and execution of supplier and sourcing strategy development.

Proven expertise in utilizing fact-based, process-oriented approach towards

reaching aggressive goals in support of cost, $profit, customer service and

organizational objectives. Resourceful team leader with the skill to

leverage exceptional cross-functional behavior competencies and the

capacity to multitask in a fast-paced environment, manage competing

priorities with ease and make quick, effective decisions. Exceptional

communication skills with the ability to work with diverse groups while

inspiring confidence at all levels.

Summary of Qualifications

Strategic Sourcing ( Procurement ( Risk Mitigation ( Project & Production

Management

Contract Negotiations & Administration ( Supplier Management & Onboarding

Leadership Strength ( Forecasting ( Trend Analysis ( Cost Control

. Over 25 years worldwide strategic sourcing and product development

experience. Target focused with a strong record of performance delivery.

. Proven track record of success in the successful execution of global,

multi-product, sourcing, and product management for multiple leading

sports brands.

. Experienced in the development of state-of-the art new products within

diverse sectors that include sports hard goods, apparel, and accessories.

. Purposeful negotiator and team player experienced in managing and

negotiating vendor contracts and licenses.

. Hands-on leadership experience across a range of procurement functions

including contract negotiation, risk mitigation, supplier inclusion

strategy, price leveraging, and OEM/Vendor relationship management.

. Direct production management experience in apparel, sports hard lines and

light manufacturing.

. Strong sourcing and analytical competency with the demonstrated ability

to drive change within an organization, creating an environment that

encourages creativity, accountability, and teamwork.

. Full understanding of product safety and social and ethical compliance

requirements.

. Experienced in managing and implementing LEAN and Six Sigma regimes.

. Effective leader experienced in the management of QA and QC teams.

. Bilingual with advanced language skills in Hindi / Urdu.

. Technical proficiency in MS Office Produces including Word, Excel, and

PowerPoint.

Professional Experience

Managing Director

Product Source, Inc., Dongguan, Southern China 2008-Present

Multi product sourcing and inspection agency headquartered in southern

China, concentrating primarily on golf, tennis, fitness, inflatables, and

apparel.

Provide strategic direction and operational leadership in the definition

and execution of global strategic sourcing strategies for an annual

sourcing volume of $67 million, representing the representing the largest

sourcing volume of golf equipment in the world. Collaborate with global

retailers and leading brand manufacturers in support of global procurement

requirements that drive overall cost containment, sustained vendor

relations, and corporate strategic initiatives.

Full responsibility for leading and managing marketing development

strategies with direct leadership and managerial responsibility for

the performance and development of 43 account managers, merchandisers

and QC staff.

group head of sourcing & manufacturing

greenville, South carolina

Sports World International, Dunstable, England (Sports Direct) 1994-2008

Sports World International is now the UK's largest sporting retailer

through a number of retail subsidiaries and sports equipment brands.

Direct oversight and responsibility for leading procurement and sourcing

strategies to support the diverse manufacturing demands of multiple global

design, sourcing, purchasing and production teams and projects. Full

accountability for the simultaneous management of the following key

operations:

Dunlop/Slazenger Sourcing Office, Qingxi, China

Led the activities of a 30-member sourcing office responsible for an annual

FOB spend of $53 million for golf an racket sport hardware, apparel and

accessories with a sourcing team of 42 vendors throughout China, Vietnam,

Taiwan, Hong Kong, India and Thailand.

Dunlop Slazenger Tennis Ball Plant, Marievelles, Philippines

Full responsibility for the efficient management, operation, and

profitability of the world's largest tennis ball plant with an annual

budget of $37 million, a staff of 680, and a total annual production of six

million-dozen tennis balls.

Dunlop Slazenger Tennis Ball Plant, Bekasi, Indonesia

Provided leadership, guidance and managerial oversight to the production,

quality, and raw material sourcing of a manufacturing facility that

produces 400,000 dozen-tennis balls annually with a staff of 85 employees.

Dunlop Sports Group Americas, Greenville, SC

Full responsibility for leading a 6-member product development, technology

and sourcing team covering the global requirement of the Dunlop golf brand

with an annual purchasing volume of ~$ 22 million FOB.

Antigua Apparel Group, Phoenix, AZ

Spearheaded the set-up and supervision of a satellite purchasing office in

Guatemala with an annual purchasing volume of ~$21 million. Managerial

responsibility of a 20-member design, sourcing, and import team supporting

the golf and sport leisure apparel requirements from Thailand, Guatemala,

Indonesia, Vietnam, Sri Lanka, India, Jordan, Bangladesh, Peru and

Pakistan.

Everlast, New York, N.Y

Led an 8-member design and sourcing team in the execution of $18 million in

annual purchasing functions for boxing and martial arts sports equipment

and accessories sourced from China, Vietnam, Taiwan, Thailand, India and

Pakistan.

Dunlop Slazenger Golf Ball Plant, Westminster, SC

Accountable for achieving profitability goals in managing the operations of

a 64-acre facility producing 6.5 million dozen-golf balls for the Dunlop

Group and TaylorMade/Adidas brands. Fiscally responsible for the efficient

management of a $43 million budget while leading a staff of 700 employees.

Sports World International, Dunstable, England

Import Director with full responsibility for directing all sourcing and

import operations of sports hardware and apparel from 72 vendors in 19

countries with a total annual purchasing spend in excess of $400 million.

Mentored and led a 21-member sourcing and import department based in the UK

and a 35-member sourcing office in India. In-house brands and licenses

included Dunlop, Slazenger, Donnay, Diadora, Umbro, No Fear, Carlton, LA

Gear, Kangol, Lonsdale, Cat, Carlton and John Daly.

import and production manager

Zygo Ltd., London, England 1992 - 1994

Ladies fashions and Children's apparel, direct oversight of the import and

sourcing operation, managing a team of 15 merchandisers and quality

controllers in the UK and 20 personnel in the India Sourcing office. Worked

closely with major retailers and design teams to translate the requirement

to the vendors and manufacturers. Implemented TQM principles for quality

control and achieved 8% sourcing cost savings over the tenure.

Education

University of North Carolina at Greensboro, Greensboro, NC

Bachelor of Science, Business Administration

Major: Economics Minor: Accounting

Lansdowne College, London, England

HSE 'A' Levels, Economics & Accounting

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