Administrative Assistant Customer Service

Penny Hoover

*** ****** **** 740-***-****

Johnstown, Ohio 43031

Summary

Experienced as CAD Operator, Administrative Assistant, Receptionist,

Documentation Specialist and Supply Coordinator. Organized, highly

adaptable and flexible, and detail-oriented with the ability to work in

unison with fellow coworkers in all areas and departments.

Proficient in Word, Quality Control and Customer Service

Excel and Company Inventory Relations

database, with some

PowerPoint experience

Print Shop Experience Vendor negotiations Strong Leadership Skills

Employment History

EMH&T, INC. Columbus, Oh 1993-2010

. CAD Operator - FEMA Maps, Zoning Maps, Plan and Profiling Storm, Water

& Sanitary

Sewers, some highway

. Administrative Assistant - Subdivision Bid tab preparation for

Contractor pick-up, Small format copying and report assembly, Creation

and maintenance of zoning code directory, Maintained zoning code hard

copies, Tracked all subdivision submittals to City of Columbus,

Conference Room set-up for Client meetings, Created excel spreadsheets

for tracking specific Departmental duties

. Receptionist (1/2 day) - Answered Multi-line phone system, Reserved

Conference Rooms and company vehicles, Coordinated Courier deliveries

and pick-ups, Prepared packages for Fed Ex pick-up

. Record's Specialist - Responsible for detailed documentation of

projects, Catalogued projects (folders and plans sets) for on-site and

off-site retrieval, Entered print tickets into database for billing

purposes, Assisted in establishing, implementing, & monitoring team

goals

. Supply Coordinator- Successful ordering & maintenance of company

supplies and paper for Print Shop including Corporate/Regional

"branded" items, Organized and stocked open supply areas,Re-organized

Print Shop inventory, Checked all Invoicing, Ordered all supplies for

Postage Machine

. Maintained Postage Machine, Posted mail twice daily, Added or deleted

individuals to Company Fed Ex Account, Addressed any problems

concerning Fed Ex

Education

Trade school

Licking County Joint Vocational School (now C-Tech) Newark, Ohio

. Majored in Drafting -Mechanical, Architectural, and Civil

High school

Lakewood High School Hebron, Ohio

Additional Activities

Jr. Church Co-Director

Church Clerk

Ladies Auxiliary President

Co-Facilitator of several Ministries (Currently Co-Facilitating Inner

Healing Ministry at New Life Church)

Small Group Leader

Writer for "Links" (Women's Magazine for the Ladies of New Life Church)

Public Speaking (within New Life Church)[pic][pic][pic][pic]

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