Electrical Engineer Manager
Resume:
Court tewise****@hotmai
Ashland, KY l.com
41101
Thomas E. Wiseman
Objective To achieve full potential in a leadership role by
supporting the successful contribution of others in an
organization that provides vital human services.
Experience 2006-2010 Kentucky Power Company Ashland, KY
Reliability Manager
Provided reliability performance analysis and reporting
for Kentucky Power.
Supported Customer Service functions, including
auditing and complaints.
Served on AEP smart grid business process impact study
team.
2004-2006 Kentucky Power Company Ashland, KY
Manager, Customer Services & Marketing
Managed daily activities of Customer Services Field
Reps and Engineers.
Managed Meter Revenue Operations and Revenue Protection
functions.
Led field implementation of project to convert 150,000
KPCo meters to AMR.
2000-2004 American Electric Power Charleston, WV
Customer Services Supervisor
Supervised activities of 16 Customer Services Field
Representatives.
Served as a Team Leader for standardizing CSR Field
Processes.
Resolved PSC complaints involving field operations and
billing issues
1998-2000 American Electric Power Charleston, WV
Business Services Manager
Managed activities of Major Accounts personnel in WV
and KY.
Led marketing efforts to develop associated business
opportunities.
1996-1998 American Electric Power Ashland, KY
Manager of Key Accounts Engineers
Managed activities of Key Accounts Engineers for KY,
WV, and So. OH
Served on AEP Power Quality Improvement Committee.
1993-1996 American Electric Power Beckley, WV
Marketing and Customer Services Manager
Managed all related activities for Beckley Division.
Guided department through New Directions initiative.
1988-1993 Appalachian Power Company Huntington, WV
Energy Services Supervisor
Supervised the activities of 6 Energy Services
Engineers.
Helped negotiate Special Agreements with Large
Industrial Customers.
Resolved PSC complaints involving field operations and
billing issues.
1977-1988 Appalachian Power Company Beckley, WV
Power Engineer
Managed relationships with all Industrial customers in
Beckley Division.
Processed all new service requests during the coal boom
years of the 70's.
Made first successful sale of a commercial ETS heating
system in Beckley.
1975-1977 Appalachian Power Company Beckley, WV
Electrical Engineer
Prepared Improvement Requisitions for converting
circuits to 34.5 kV
Performed circuit load and coordination studies.
1974 Tennessee Valley Authority Knoxville, TN
Electrical Engineer
Physical layout of electrical equipment in design of
Nuclear Power Plants.
Designed deck heating control system to prevent icing
on bridge at plant.
Education 1969-1973 WV Institute of Technology Montgomery, WV
B.S. Electrical Engineering
Graduated Magna Cum Laude.
Tau Beta Pi, IEEE
1985-1989 WVU College of Grad Studies Charleston, WV
Masters - Business Administration
2004 WV Institute of Technology Charleston, WV
30 PDH Class on National Electric Code taught by Prof.
Jim Piercy
Activities 1985-1988 United Way of So. WV Beckley, WV
Board of Directors
Treasurer
1994-1995 Chamber of Commerce Beckley, WV
Board of Directors
Membership Retention Committee
1990-1995 Mountaineer Chapter ASHRAE Charleston, WV
Program Chairman, 1992-1993
President, 1993-1994
Other Registered Professional Engineer, State of WV, 1982 -
Lic. # 9076.
"Leadership Charleston" Graduate - 2002
Chairman & President of Blessed Hope Foundation
(a 501c3 founded to support orphans and disadvantaged
children in Africa)
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