Customer Service Data Entry

Lily E. Torres

*** *. ***** ******, ***** Ana, CA

abjw5z@r.postjobfree.com

714-***-**** Home/ 714-***-**** cell

OBJECTIVE

ADMINISTRATIVE SUPPORT PROFESSIONAL OFFERING VERSATILE OFFICE SKILLS IN

MICROSOFT OFFICE PROGRAMS AND IN HOUSE PROGRAMS. STRONG PLANNER AND PROBLEM

SOLVER WHO READILY ADAPTS TO CHANGE, WORKS INDEPENDENTLY AND EXCEEDS

EXPECTATIONS.

WORK EXPERIENCE

OFFICETEAM(KAGWEST) - LONG BEACH, CA DATA ENTRY/DISPATCHER, 6/2010 TO

PRESENT

HANDLED MULTIFACETED CLERICAL TASKS IN THE DISPATCH AREA (E.G., DATA ENTRY,

ANSWERING PHONES, AND RANGED ROUTES). QUICKLY BECAME A TRUSTED ASSISTANT KNOWN

FOR "CAN-DO" ATTITUDE WITH THE SCHEDULER I WOULD WORK WITH, FLEXIBILITY AND

HIGH-QUALITY WORK.

Highlights:

Communicated effectively with multiple suppliers of gas and drivers to insure

that the dispatch was done correctly and on time. Established strong

relationships to gain support and effectively achieve results.

Helped with the following days drivers schedule, to insure that the gas

stations would receive their product on time.

OfficeTeam(BP ARCO) - La Palma, CA Dispatcher, 4/2009

to 3/2010

Handled multifaceted clerical tasks in the dispatch area (e.g., data entry,

answering phones, ranged routes). Quickly became a trusted assistant known for

"can-do" attitude with the scheduler I would work with, flexibility and

high-quality work.

Highlights:

Communicated effectively with multiple carriers and drivers to insure that the

dispatch was done correctly and on time. Established strong relationships to

gain support and effectively achieve results.

Helped go over the next day dispatch to catch any errors that might have been

over looked while scheduling.

Entrusted to manage office in the supervisor's absence (since we had

supervision at night).We were left alone for a total of four hours a night to

run the office and make decisions on our own.

Provided timely, courteous and knowledgeable response to information requests

from India over office communicator; screened and transferred calls to

appropriate area to either the scheduler or the sip(helper)

prepared the revised dispatch if changes were made in of a shift, had to fax

over the new dispatch to the driver at the terminal, to the carrier if it was

not a company truck and also XetaNet the driver(screen that most company truck

have installed)

Veolia Transportation Driver/Office

(Laidlaw)-Irvine, CA Clerk/Dispatcher

10/2005 to 6/2008

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management and answering phones).Quickly became a trusted dispatcher

known for "can-do" attitude, flexibility and high-quality work. Handle

all crisis calls (e.g. death on the bus, accident, or passenger injury)

Started as a driver at this company and worked my way up to a

dispatcher.

Highlights:

Communicated effectively with multiple departments to help the Passenger

get to and from appointments or school. Worked with the elderly and the

disabled. Established strong relationships with the maintenance crew and

the drivers to gain support and effectively achieve results.

Entrusted to manage office in the supervisor's absence, since there was

not supervisor at night had to make decisions. Provided timely,

courteous and knowledgeable response to inquiries made by passengers and

drivers; answered all incoming customer service calls.

Would route anywhere from 300 to 400 routes, making sure the driver was

on time and had the correct address

Handled all incident reports for any accident or on occasion a death or

a passenger getting injured. Would have to call appropriate mangers and

emergency vehicles.

Alar Staffing (Oakley)- FootHill Customer Service/Data Entry

Ranch, CA 4/2004 to 9/2004

Handled multifaceted clerical tasks (e.g., data entry, filing).

Maintained database and ensured the delivery of premium service to

client. Quickly became a trusted employee known for "can-do" attitude,

flexibility and high-quality work.

Highlights:

Communicated effectively with multiple departments (e.g. repair, or

sales) to get the client's new and repaired product out to them. Also

handled all incoming calls for repairs on pervious purchased products.

Established strong relationships with the client and the repair to gain

support and effectively achieve results.

Antech Diagnostic - Irvine, CA Driver

9/2002 to 4/2004

Would driver a route were I was responsible for picking up blood sample

from different Veterinary Office. Delivered them to our lab where they

were processed, would also deliver test supplies (e.g. specimen tubs,

needles) Became a trusted driver known for "can-do" attitude and

friendliness, flexibility and high-quality work.

UCI Medical Center - Orange, CA Admin. Assistant 3/1999

to 8/2002

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management and billing) as the assistant to the Emergency Department.

Maintained database also verified all C.P.T codes on all medical forms

so that the doctors could receive payments from the insurance companies.

Quickly became a trusted assistant known for "can-do" attitude,

flexibility and high-quality work.

Highlights:

Communicated effectively with multiple departments to insure that the

doctors were paid correctly. Established strong relationships with

doctors' to expedite the forms and so payment could be made promptly.

Provided timely, courteous and knowledgeable response to information

requests; screened and transferred calls.

Key Skills

Office Office Management Spreadsheets/Reports Database

Skills: Administration Knowledge of Thomas

Records 3-8 line phone system guide

Management

5 line radio

system

Computer MS Word Taz Petro Now

Skills: MS Excel Aspen Load Tracker

MS Outlook Xeta Net Internet

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