Sales Manager

Cindy F. Bailey

*** *. ******* *****, ********* Heights, Illinois 60004

847-***-**** . abjw5s@r.postjobfree.com

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PROFESSIONAL SUMMARY

. Self-motivated, dedicated and reliable professional with proven

experience in achieving customer service excellence and providing team

leadership.

. Establish rapport with people from a wide range of professional,

cultural and socioeconomic backgrounds while assisting with product

selections and services provided.

. Schedule and prioritize activities, maintain an accurate well-

organized daily calendar and record of all sales transactions.

. Able to identify, target and meet customer needs, requirements and

preferences while managing multiple tasks.

. HR experience includes conducting orientations, performance reviews

and exits, training, coaching and mentoring employees, scheduling

vacation time, sick leave, calculating time / labor hours for payroll,

addressing and resolving employee issues.

. Perform database entry, spreadsheet updates using MS Excel,

correspondence with MS Word, email communications and Internet research.

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EDUCATION

Lowthian College, Minneapolis, Minnesota

Associate of Applied Science

. Major in Fashion Merchandising

. Core studies: Human Relations, Management, Sales / Marketing,

Team Communications, Purchasing, and Visual Merchandising.

. Dean's List

Related Educational Experience:

. Coordinated and commentated a fashion show.

. Completed New York study tour.

. Completed "The One Minute Manager" management technique seminar.

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EXPERIENCE

Manager, Baxter Barista, formerly C-Store at Baxter, Deerfield, Illinois,

2004 - Present

. Set up and opened Baxter Barista after C-Store had been remodeled

under new identity. Assigned to this location for the past six years as

an employee of Eurest Dining.

. Schedule and prioritize all store promotions and activities for this

food and beverage service catering to Baxter employees. Barista trained.

. Represent and recommend new products and special promotions to

customers.

. Order a wide range of food and beverage products and Baxter logo

items

. Coordinate delivery and order fulfillment with reputable and reliable

vendors.

. Perform cash management, daily sales totals, deposits and

reconciliations.

. Schedule routine maintenance and repairs with tradesmen and

technicians.

. Monitor customer buying trends for stock replenishment, track and

record inventory.

. Work with Dock 3, a provider program for theater, travel, floral, DVD

rentals and other incentives supplied to Baxter employees in order to

build a strong customer base.

Customer Relations, Kohls, Arlington Heights, Illinois, 2002 - 2010

. Supported sales in a wide range of activities including processing

transactions, payments, returns, exchanges and price adjustments.

. Represented and promoted credit purchasing incentives, processed

credit applications, and solicited customer emails to increase direct

advertising and business frequency.

. Set up customers for bridal registry.

. Balanced cash drawers, investigated and resolved discrepancies.

Sales Support, Home Depot, Palatine, Illinois, 2004 - 2009

. Took over accounts after routine and special orders were transacted,

with responsibility for expediting, monitoring order status, customer

follow through and problem resolution.

. Established working relationships with department heads and personnel

throughout the store as a resource for identifying, investigating and

resolving customer issues and concerns.

. Represented credit incentives to customers and processed credit

applications.

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PREVIOUS EMPLOYMENT

Manager, The Coat Company, Arlington Heights, Illinois, 1986 - 1994

. Transferred from Bloomington, Minnesota after the first two years of

employment in order to open the first Coat Company in the Chicago area.

. Set up Arlington Heights, Deerfield and Downers Grove locations,

trained managers and assistant managers, monitored performance, conducted

reviews, addressed and resolved employee issues, and managed payroll.

. Scheduled employee hours and vacation time, developed employee skills

through coaching and mentoring in sales, product knowledge and customer

relations techniques.

. Established employee goals and job expectations.

. Provided a friendly and approachable management style.

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VOLUNTEER ACTIVITIES

. Frontier Days, Arlington Heights, Illinois

. Immanuel Lutheran PTL Committee

. Tutor for the Read NOW Program

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