Sales Customer Service

**** ********* **** . ********, ** *****

Phone 610-***-**** or 610-***-**** . E-mail abjw3t@r.postjobfree.com

STACY NIMAS

OBJECTIVE

SEASONED PROFESSIONAL WITH OVER FIFTEEN YEARS OF EXTENSIVE TRAINING IN

RETAIL AND PROPERTY MANAGEMENT LOOKING TO BE PART OF AN AMBITIOUS

ORGANIZATION TO ACCOMPLISH A COMMON MISSION.

SUMMARY OF QUALIFICATIONS

SUCCESSFULLY MANAGE A 384-UNIT REIT COMMUNITY WITH A NOI OF 4 MILLION

DOLLARS.

Oversee multi-million dollar capital improvement projects.

Implement budget, cost analysis and financial reports. History of

exceeding projected revenue objectives. Thorough knowledge of property

management based accounting.

Develop and execute extensive marketing strategies.

Consistently win awards for above average ratings on customer satisfaction

questionnaires.

Provide training to team of maintenance technicians and sales consultants.

Consistent employee promotions under my direction from promoting a strong

work ethic and pride in their product.

Proven leadership, organizational and time management skills. Outstanding

communication abilities.

Strong ability to produce results in a fast paced environment.

Professional experience

Home Properties 2001- March 2010

Property Manager

Project, devise and control yearly budget. Monthly revenue goal of $400k.

Analyze financial reports and performance. Familiar with LRO based rent

calculators.

Responsible for timely collection of receivables, accounts payables and

reviewing accounting ledgers for proper allocation of funds. SOX

compliance.

Responsible for precise accounting of 400+ accounts. Research and approve

credit/debits of accounts.

Design and proof all online and print advertising for competitive

marketing sources.

Aggressively market community through creative, out-of-the-box thinking

for market advantage creating and introducing The First Choice Club, and

The Advantage Club.

Recruit, interview, hire and develop employees. Several employee

promotions under my leadership.

Responsible for training of HR practice, sales strategy, phone technique,

execution of legal documents, computer programs as well as risk

management/safety awareness, preventative maintenance etc...

Oversee payroll process. Responsible for performance reviews. Knowledge

in HR practice.

Supervise sales consultants, maintenance technicians and contractors.

Comprehensive in all aspects of construction and local code. Meet with

city inspectors and approved all proposals.

Attend industry related training and seminars to keep abreast of the

newest information. Conduct in depth phone and site market surveys to

evaluate market conditions.

Develop a rapport and positive relationships with customers by respecting

their concerns, suggestions and feedback. Respond appropriately to

escalated concerns.

Assure stunning curb appeal and superior unit standards. Worked as the

interior designer of unique models and executive suites.

Plan, organize and host social gatherings/activities to promote a sense of

community and to encourage customer retention, lower turnover rates, and

referrals.

Oversee contractors on major capital improvements projects, such as

construction of community center, replacement windows, private entrance

doors, roof replacement, major tree removal, pool renovations, upgrading

of units and such.

Under my direction, each year the property was acknowledge with several

awards for service, budget control and surpassing NOI expectations.

Home Properties 1998-2001

Assistant Manager

Designed professional marketing brochures for community. Created all new

office forms and letters.

Developed outreach program for corporate suites. Designed brochures,

corporate gifts and implemented a market strategy that included outside

sales. Analyzed profit margins.

Personally took unique roof-view pictures of pool and community for

advertising campaign.

Designed informative and fun monthly newsletters.

Maintained a 4-year closing ratio of 48% by selling community benefits

with confidence and enthusiasm on site tours or by phone.

Attend seminars given by property management professionals to further my

sales techniques and performance. Strong knowledge in Fair Housing law.

Meet with and discuss lease renewals with residents, support and explained

rent increases gracefully.

Home Properties 1996-1998

Book Keeper

Thorough knowledge in AMSI/MRI/LRO. Accurately maintained precise

portfolio on rents, occupant demographics, traffic and sales reports.

Thorough comprehension in Landlord/Tenant Law. Represent company at

eviction hearings while maintaining positive relationship with resident

throughout process.

Strong attention to accuracy of ledger accounts. Prepare all customer

letters regarding account balance. Approve refunds.

Consistently had below average bad debt and delinquency rate.

Train new employees in AMSI computer based accounting program.

Responsible for all accounts payable approving and paying invoices.

Consistently met sales goals while maintaining accounts for $400k per

month generated revenue.

The Limited Inc. 1993-1996

Co-Manager

Managed and supported staff. Trained new employees on the basics of

excellent customer service and sales techniques.

Proven sales abilities. Repeatedly won promotional contests for revenue

generating sales.

Developed repeat client base derived from outstanding customer service.

Created schedule for staff of 20.

Premeditated placement of merchandise to maximize profit potential.

Trouble shoot daily close out and shift sales analysis.

Education

Northampton Community College, Major: Psychology 1994

Nazareth Area High School, Graduated 1991

Computer skills include MRI, AMSI, LRO, OPS, JD Edwards, Callsource and

Micorsoft programs.

Professional references gladly furnished upon request.

Contact this candidate