Customer Service Manager

WENDY M. BLARE

Nationwide Vision 480-***-**** Manager-Christ Hintz

Current

. Greet Patients as they arrive in the office.

. Handle High volume calls with a professional manner.

. Checking in & out patients.

. Filing & prepping new charts or pulling old charts from file.

. Scheduling appointments and confirming appointments each day.

. Verifying insurance benefits and obtaining prior authorization

and eligibility.

. Inputting Patients information & billing information into COS.

. Scanning patients records into exam writer for the doctor &

technician.

. Have working knowledge of computer literacy and keyboarding skills.

. Excellent organizational skills.

Poston Junior High 480-***-**** Principal-Catherine Pletchette

July 2008 Current - Receptionist

. Very well organized, work extremely well under pressure, and quick

learner.

. Answering high volume phones with a professional mannerism.

. Greeting vendors, Contractors, students and parents in a friendly

timely and professional manner.

. Filing, faxing and coping.

. Assist with attendance calls and checking in and out students and

entering data.

. Processing student withdrawals, obtain file, perm card, health card,

complete withdrawal form and inactivate student from Genesis.

. Register new students - follow up on birth certificates, proof of

residency, immunization records, making perm cards and obtaining files

from student records.

. Processing release of records of student's files and transferring to

other schools.

. Open Enrollment - collect attendance, grades, and discipline

information on current O.E students as well as incoming 7th graders.

Send out approval, wait list, and denial letters. Maintain OE list in

Genesis and Microsoft word. Coordinate with elementary schools to

ensure we receive all the OE files instead of the student's feeder

school.

. Distributing and sorting daily mail to all school staffs and signing

for Fed Ex & Ups.

. Microsoft words, Outlook express, Genesis, 10 Key, and Tma.

. Making announcements over the intercom.

. Processed work orders "update notebook". Follow up on all emergency

orders and all maintenance requests for air conditioning, School

Grounds and Class rooms.

. Maintain records for psychological screenings. Post dates to perm

cards and update all student information as needed in Genesis.

. Maintain a list of parents and addresses for those who request

progress reports/report cards for students with separate living

situations. Send out progress reports/report cards after each quarter.

Entz Elementary 480-***-**** Administrative Assistant-VickySpetz

August 2007- May 2008

. Putting together Bulletin Boards.

. Filing, faxing, coping and laminating.

. Special projects for teachers.

. Grading student's papers & recording grades.

. Helping students that are struggling in different subjects.

Bed Bath & Beyond 480-***-**** Store Manager-LisaMcClannhan

November 2003-August 2007 OperationManager-BryanGarlitz

Personal 480-***-****

. Cashier- processing purchases, returns and balancing in of shift.

. Front End Supervisor- turn key for employee's and assist with

problems.

. Assist with new hire orientation and new hire training.

. Scheduling classes for employees each week.

. Administer classes to Managers and Employees.

. Update records.

. Bridal Consultant-inputting a registry for the bride and groom.

. Processing vendor request and transfer request.

. Correspond with customer's questions and solving problems.

. Filing, faxing, and coping.

. Create task on Calendar.

Glenmar Apartment Complex / Owner

January 1997- April 2006

. Collecting monthly rents and late payments.

. Showing apartments to perspective tenants and inspecting apartments.

. Drawing up Contracts and running back ground checks on potential

tenants.

. Account Payable & Account Receivable, Collections, and Spreadsheet

calculations. Balance bank statements monthly and deposit checks.

. Placing ads for the Glenmar Apartments.

. Contacting Contractors to come out to do repairs or renovate the

apartments.

Valley Bank/Bank One

November 1984-December 1996

. ICL Maintenance Analyst data entry- processed payments on Unsecured,

Secured, Pcl and Hecl loans. Processed reversals, interest

adjustments, lock box rejects and balancing each day. Input logs, ran

reports on daily basis and input due date changes.

. Loan Disburser/Underwriter- viewed loan documents and followed up on

Vehicle Registration and Car Insurance.

. Customer Service Representative- assisting Customers with loan

question, resolve complaints and problem solver.

. Loan Officer- making decisions to approve or deny, viewing

applications, credit scoring, obtain and view Credit Bureaus.

Job related courses:

Principles of Banking

Introduction to accounting

Quality Service

Verbal Non Verbal Communication

Retail Loan Product Training

Sincerely,

Wendy Blare

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