D ELAINE HOLLEMANS

**** ********* **

WYOMING, MI 49519

616-***-****

WORK EXPERIENCE

**** - **** ********* *** ***** RAPIDS, MI

Benefits & Retirement Administrator: Responsible for administration

of benefit and retirement plans for designated locations. Provided

customer service to employees, retirees, and dependents. Processed

new hires, dependent changes, status changes, and extended survivor

coverage. Provided updated eligibility information to vendors to

ensure timely and accurate processing. Provided support for open

enrollment and conducted new hire orientations and retiree exit

interviews. Ensure accuracy of benefit information on SAP.

Coordinated benefit review committee and appeals. Ensured

communication materials were accurate and updated annually. Processed

life claims upon death of employee and retirees.

1999 - 2005 STEELCASE INC GRAND RAPIDS, MI

Retirement Program Administrator: Assisted with the administration of

the Steelcase retirement plan (loans, bankruptcy, distributions,

separation of funds due to divorce), provided employee counseling and

communication of the retirement plan options, tax implications,

financial assistance, and pre-retirement planning, maintained service

data for plan eligibility and vesting, ensured billing accuracy for

quarterly retiree billing, coordinated annual enrollment for whole

life insurance, held new hire orientations and exit interviews for

retirees, answered phone calls related to all of the above.

1995 - 1999 STEELCASE INC GRAND RAPIDS,

MI

Accounting Specialist: Responsible for daily, weekly, and monthly

worksheets and reporting, administrator for Property Management time

reporting, responsible for setting up and reporting on projects with

Sales and Marketing, updated, sorted, and mailed departmentals,

updated and prepared royalty payments monthly and quarterly, prepared

duty drawback reports gathering information from imported steel to

exported product, prepared journal entries, pulled budget and

planning information from SAP as requested.

1992 - 1995 STEELCASE INC GRAND RAPIDS, MI

Property Accounting Assistant: Assisted property accountants with the

transfer of projects from the in-progress capital accounts to the

finished capital accounts, coded capital purchase orders and invoices

for accounts payable processing, responsible for monthly labor

reporting, received, processed and tracked Management Authorization

Request, maintained supplies for department.

1983 - 1992 STEELCASE INC GRAND RAPIDS, MI

Finance On-Call Pool: Worked in various departments: Cost

Accounting, Budgets, Property Accounting, General Accounting, Billing

Adjustments, and Accounts Receivable. See attached for tasks done in

each department.

1975 - 1978 UNION BANK AND TRUST CO GRAND RAPIDS, MI

New Accounts Clerk - Opened/Closed checking accounts, assisted

customers concerning their accounts, aided managers and tellers,

answered phones and did clerical work for managers.

1972 GLYNCO NAVAL AIR STATION BRUNSWICK, GA

Supervisor of Fiscal and Public Voucher Section of Disbursing:

Received and processed travel and per diem claims for military

personnel. Made travel arrangements for in-transit personnel.

Major Accomplishments

Worked with another team member to train marketing personnel a new on-

line purchase order process, wrote instructions and taught accounts

payable a purchase order process, worked on a process team writing

complete instructions for current Property Management time reporting

process.

Training and Development

How to get organized and get it all done 10/2000

Stress Solution Workshop for Women 10/1999

Intro to Powerpoint 01/1999

Departments and responsibilities while working in the on-call Finance pool

for 9 years:

Property Accounting (Sales Incentive Program):

Updated and kept track of verification of sales for all sales people at

every Steelcase dealer involved in a sales contest. This involved constant

phone contact with the majority of Steelcase dealers and making sure each

sales person got proper credit for his/her sales.

Billing/Billing Adjustments:

Reconciled packing list to invoices (what was shipped vs what was charged),

processed all manual invoicing for Steelcase (received invoices first

manually, then later electronically, verified shipment, added freight,

printed invoices, made copies, mailed, and filed invoices. To do

background work in this process, I had to learn how to look up product in

different manuals and how to use all shipping data systems). Prepared Duty

drawback report which involved locating ocean bills of lading for

information to process paperwork for reporting. Sent out correspondence

requesting letters of waiver from different companies so that Steelcase

might claim the duty drawback. This involved calling and corresponding

with many companies all over the world. While in this position I also

helped update engineering quotes for the Billing Adjustment Department,

prepared spreadsheets and documents for General Accounting. (Prepared

vehicle repair spreadsheets, percentage of spent vs budget spreadsheets,

and various others). Was phone back up for secretary of the Accounting

department. Assisted her in preparing financial statements. I also sat at

her desk answering phones, fielding calls, taking messages, scheduling

conference rooms, and performing various tasks when she was sick or on

vacation. Processed all incoming mail.

Cost Accounting:

Was responsible for daily and weekly pricing of cost for parts for the

subsidiaries. Updated subsidiary billing price list quarterly. Costed

parts for people who called and needed prices immediately. Answered phone

and fielded calls. Took care of mail.

Property Accounting:

Processed and maintained Management Authorization Requests. Answered all

questions pertaining to MARs. At that time all processing and maintenance

was manual - there was nothing on a system.

Budgets:

Prepared spreadsheets for budgeting. Developed manual spreadsheets for

departments and plants for specific classifications.

Accounts Receivable:

Was responsible for all departmental correspondence while the department

personnel were learning the new Accounts Receivable software system.

Reconciled checks from our central bank with deposits, answered phone

inquiries from dealers about accounts, was responsible for all filing for

the department, prepared what was needed for auditors on an as needed

basis.

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