Customer Service Representative

ANEDRA D. BUTLER

* ***** *** *******, ********

757-***-****(H) 757-***-****(C)

********@*****.***

OBJECTIVE: To incorporate my administrative and financial background in a

position that contributes to the growth of a high performing organization.

AREAS OF EXPERIENCE:

Accounting . Asset Management . Financial Banking . Bookkeeping .

Sales

EMPLOYMENT EXPERIENCE:

Self-Employed

Cosmetologist

03/2007-Present

. Manage purchasing and inventory;

. Address customer services needs and issues;

. Supervise product orders and cosmetology services;

. Oversee marketing and bookkeeping efforts.

BB& T Bank

Senior Teller

04/2006-03/2007

. Assessed customer needs and appropriately market financial services;

. Provided high quality customer service;

. Processed fiscal transactions;

. Maintained fiscal accuracy and accountability.

SunTrust Bank

Vault Teller/Assistant Teller Supervisor

04/2005-03/2006

. Managed the ordering, shipping and receiving of all branch currency;

. Responsible for the daily auditing of main vault and commercial teller

drawer;

. Served as commercial banking liaison;

. Assisted in the management of 5 to 6 tellers;

. Responsible for the weekly teller schedule.

AppleOne

Buyer-

May/04-July 04

Processed orders for various companies.

Data entry

Corresponded with clients via email.

Filing

Anwered telephone

New Horizons School

July 04 - 3/06

Iceland Seafood Corporation

Receptionist - Temporary Position

June 2003 - August 2003

. Provided administrative support for executive office;

. Responded to inquiries via telephone, facsimile and email;

. Provided professional communication and direction for visitors;

. Responsible for multi-line telephones.

. Performed administrative duties to include, but not limited to, filing

and sorting

First Union National Bank

Customer Service Representative/Teller

April 2000 - May 2002

. Assessed customer needs and appropriately market financial services;

. Provided high quality customer service to financial customers;

. Processed fiscal transactions ;

. Maintained fiscal accuracy and accountability.

Dillard's Department Stores

Auditor

November 1999 - April 2000

. Managed fiscal record keeping of financial transactions;

. Provided reports and updates to senior management;

. Maintained records of store receipts and other financial files;

. Provided direction for new hires.

TECHNICAL EXPERIENCE:

Microsoft Excel, PowerPoint, Word

Typing - 50-60wpm

EDUCATION:

J. Sargeant Reynolds Community College

Anticipated Completion - August 2011

Bethel High School - May 1997

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