Medical Billing Customer Service
Resume:
Tavia D. Williams
Macon, GA 31206-2472
Email Address:***************@*******.***
Objective:
To pursue a challenging and rewarding medical billing career position that
will utilize my skills and education for the betterment of the company.
Summary
With over seven years experience in the administration field including
customer relations and general support. I am a dependable and detail
oriented person, as well as, a versatile, confident, decision-maker, and
negotiator.
Professional Experience
Workforce Management Services, Albany, Georgia
06/2004-03/2006
Administrative Assistant
Wilson Trucking Company, Billing Clerk
Processed delinquent payments and provided customer services. Prepared
financial statement for outstanding accounts. Reviewed, verified, and
implemented customer records. Kept records and prepared report of meters
registering use of gas mileage, showing results of investigations and
amounts incurred and miscellaneous expenses. Prepared lists and entered
charges and payments to customers' accounts for losses, additional
deposits, special and irregular charges. Applied overpayment to charges on
customers' account and prepared voucher for refund. Adjudicated incorrect
bills due to charges or credits on customers' accounts and prepared written
instructions for correction.
Albany Technical College, Shipping & Receiving Clerk
Ordered, received and issued office supplies, operated cash register and
handled monetary
transactions and deposits on a daily basis, received and shipped supplies
packages via FedEx
and UPS, conducted inventory, stocked all supplies such as books and
merchandise, recorded
data for incoming inventory, issued and delivered supplies and equipment to
faculty and staff,
prepared requisitions in conjunction with accounts payable and receivable.
Calltech Communications, LLC Albany, GA
08/2003-08/2004
Technical Support/Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a
reassuring manner step by step instructions to resolve customer's
application issues. Performed queries in multiple databases. Processed
orders for products and services. Maintain a good working relationship with
customers by responding to all inquiries and complaints concerning work-
orders, invoices, shipments, in courteous and efficient manner. Responded
to all telephone calls in a quick and courteous manner. Interfaced with
customers on phones and answered questions regarding website, products,
pricing, delivery dates, and technical info. Effectively resolved problems
related to customers requests.
Headstart of Albany
01/2001-09/2003
Administrative /Data Entry Assistant
Verified accurateness of supplied statistics and saved data, merging data
from different structures to bring together and create spreadsheets.
Reviewed accounts payable and account receivable and posted expenses to
general ledger for accounting purposes. Handled admissions of newly
enrolled applicants. Work within departmental guidelines to give client
adequate resources to assist with services provided. Did workup of
applicants paperwork and forwarded to appropriate supervisor to conduct
placement for newly enrolled registrants.
Dougherty County Health Department (Work Experience)
January-December 2000
Clerical Assistant
Responsible for filing, records management, typing, organizing supplies,
taking inventory and restocking. Handled coping for records management and
data entry. Answered multi-line telephone. Typed confidential letters for
senior members. Collected client letters and assorted them according to
details. Ensure fastest, safe and timely delivery and picking up of the
parcels and packs. Collected details of profits, expenditures and losses. .
EDUCATION
Howard's Medical Billing and Coding, Macon, GA
Major: Medical Billing and Coding
Licensure: Presently Studying for National Exam
Albany Technical College
Major: Accounting, Cosmetology
Minor: GED
Diploma: 2002, 2000, 1999
Skills:
Medical Terminology
Medical Office Administration
Medical Insurance Records
Appointment Scheduling
Medical Office Procedures
Keyboarding 35-45 WPM
Computer Medical Billing
Physiology
Word Perfect
Accounting
Interpersonal Skills
ICD-9
Anatomy
HCPCS Coding (Presently Studying)
Paper Claims
CPT Coding (Presently Studying)
Advanced Coding
Microsoft Applications
Peachtree Accounting
Internet Navigation
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