Customer Service Data Entry

Geetika Bist (Nicky Bist)

Summary of Qualifications:

2.5 years experience in Accounts Receivable - Cash Application Process,

Over 4 years of experience in Marketing, Sales and Administration. I hold a

Masters

Degree in Business Administration. I also hold a Diploma in Personnel

Management

and Industrial Relations.

Hardworking, organized, professional, detail oriented, team player and able

to effectively

co-ordinate tasks to accomplish departmental goals with timeliness. Ability

to prioritize

and complete multiple tasks. Independent and self motivated. Efficient,

sincere and

dedicated towards work.

Company: Select Staffing

Title: Cash Application Representative and Cash Processor. Jun 2008-

Mar 2009

. Fill in the Daily Cash Sheet using the Bank Report.

. Assign work to other Cash Application Representatives.

. Apply incoming cash receipts (Data Entry) from the client to the correct

invoices using Tempware Software.

. Run Macros in Tempware Software for the Cash applied by Cash Application

Representatives.

. Process Payments in Tempware.

. Balance the Daily Cash Sheet.

. Intercompany Transfers by maintaining an excel spreadsheet and forwarding

it to the Intercompany head.

. Franchise Refunds by keeping the paperwork ready and forwarding it to the

Accounting department.

. Forward the Status Report of the Department to the Supervisor.

. Forward all the paperwork to the Treasury Department, at period end.

. Provide Training to new hires in the department.

Title: Cash Application Representative.

Sept 2006-May 2008

. To Apply Cash (Data Entry) in the client's account using Tempware

Software.

. Maintain an Excel spreadsheet of Intercompany transfers and forward it to

the Intercompany head.

. Franchise Refunds by keeping the paperwork ready and forwarding it to the

Accounting Department.

Achievements:

. Got Promoted to Cash Processor.

. Team Leader, ensuring department goals are attained on a daily basis.

Dec 1999-Dec 2002

Company: The Workstation Computer Education (ISO9000:2001), India.

Title: Centre Coordinator

. Manage a team of 15 people.

. Put-forth promotional strategies to achieve the set targets.

. Conduct seminars in-house, colleges, IT fairs etc. to increase awareness

about our multimedia courses.

. Determine the educational requirements of organizations and offer

appropriate training solutions.

. Generate time/attendance reports (Data Entry) for higher management.

. Present branch performance analysis to higher management.

. Handle financial transactions of the branch.

. Manage customer complaints.

. Multi-tasking

Achievements:

. Increased the sales volume from 0.9 million INR in 1999-2000 to 3.2

million INR

in 2000-2001.

. Among the Best performers in the organization.

. Generated good business and excellent word of mouth amongst

target audience.

. Responsible for getting and managing corporate deals.

Company: Globe International Couriers, India.

July 1998-Nov 1999

Title: Customer Service Executive

. Market the company's services to corporate clients.

. Handle Customer complaints.

. Achieve monthly targets.

Achievements:

. Got corporate deals.

. Among the best performers in the organization.

Summary of Education:

. Masters in Business Administration, specialized in Marketing from

Aurangabad University, India

May 1998

. Diploma in Personnel Management and Industrial Relations from K.J.

Somaiya

Institute of Management Studies and Research, Bombay University,

India. May 1996

. Bachelors Degree in Science, specialized in Chemistry from R.N. Ruia

College, Bombay University, India

May 1995

Languages Known:

. English, Hindi.

Computer Knowledge:

. MS OFFICE

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