Customer Service Accounts Payable

Keyan Raphael

I am an Enterprising and hard-working individual. known for accuracy, attention to detail and

efficient in work ethics and projects. Knowledgeable in customer service skills which include

answering phones, ordering products, filing, faxing, copying documents, and administrative support.

Experience in accounts payable has been for the past three years at a non-profit organization, other

accountability included processing payroll for staff and personal care attendants, maintaining

consumer’s leases and rental payments, monthly expenses, daily invoices, Medicaid billing, and

weekly billings to the state for reimbursements. Knowledgeable in accounting system (MIP) also the

4729 Camp St. New Orleans, La. 504-***-**** abjw0u@r.postjobfree.com

Key Skills

• Accounts Payable Processes MIP input/ Journal Entries

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• Invoices/Expense Reports/Payment Records Organization & Management

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Transactions Billing the state for reimbursement

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State Regulations on Billing Process Spreadsheets & Accounting Reports

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Filing Processing Payroll

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Customer Service Skills Vendor Management

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Answering phones Fax/Copy Documentation

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Administrative/Staff Support

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Professional Experience

Resources for independent living (NON-profit organization) – Kenner/Baton Rouge, La

Accounts Payable/Receivables Specialist, 08/15/06 to 11/02/2009

Initially, I was hired as the office receptionist. My duties included answering all incoming calls,

maintaining reception area, copies, ordering supplies for the office/staff, and displaying excellent

customer service to everyone that exits/enters the establishment. I was later promoted to an

accounting specialist. I handled daily A/P processes, maintained vendor/company relations;

timely and accurate processing of invoices, purchase orders, expense reports, credit memos, and

payroll and payment transactions. Maintained adherence accounting and company standards;

maintained a professional and thorough relationship between the company and vendors regarding

accounts payable; and ensured accurate and compliant A/P files and records in accordance with

company policies and state regulations.

Key Results:

• Accurate and timely processing of numerous invoices and expenses.

• Negotiated payment terms with dozens of suppliers/vendors

• Composed effective accounting reports and spreadsheets to maintain accuracy of job at hand.

• Consistently maintained accuracy in billing process, calculating figures, maintaining budget

balances and reimbursement amounts to the organization

• Strong customer service skills.

KEYAN RAPHAEL

Professional Experience (continued)

Mt. Pleasant Baptist church christin academy–Herndon, VA

Teacher’s Assistant, 09/2005 to 06/2006

I assisted co-worker with 20-25 4year olds. Prepared lesson plans and helped prepare the

students for their daily assignments. I effectively prepared lesson plans and homework

activities for students to submit to their parents. I also managed the after school program.

Key Results:

• Prepared kids for the Morning Prayer, pledge, and calisthenics. Demonstrated the ability to

fill in at a moment’s notice, quickly mastering new systems, processes and workflows.

Established and maintained a professional and loving relationship with each family.

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I kept parents informed of their child’s class performance; strengths and weaknesses.

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Supervised evening activities, assisted with homework, and maintained a safe atmosphere for

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the kids.

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new orleans adolescent hospital (Asst. Administrative Secretary) – New Orleans, La.

Assistant Administrative Secretary 07/2003 to 08/2005

I assisted administrative secretary with all clerical duties in relation to the department. I sent

memos and correspondences to different departments.

Key Results:

• Scheduled appointments, gave accurate information to callers, dictation and otherwise

relieved secretary of clerical work and minor business details.

• Answered calls and gave callers information to callers and routed all calls to the appropriate

department.

• Maintained a polite and professional level of communication, ascertained nature of business

for Director.

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HARRAH’S CASINO, (Valet Cashier) -- New Orleans, La.

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Valet Cashier 10/1999-2001

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I was responsible for accurately handling transactions for customers who have parked their

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vehicles either in the valet area or in the parking garage in a timely and friendly manner.

Also maintained a precise account of all monies issued to me from the vault.

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Transportation Lead 2001-02/2003

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I supervised and coordinated the activities of workers engaged in parking automobiles in the

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valet area and made sure the cashiers exuded excellent customer service to all guests that

exited the parking garage area.

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KEYAN RAPHAEL

Professional Experience (Continued)

• Key Results:

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Studied production schedules and estimated worker- hour requirements for the

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completion of job assignments.

• Assign duties for shift.

• Supervised 12-15 employees, scheduled work hours, resolved conflict, and made sure

guests were satisfied and pleased with the service rendered.

• Maintained production records and prepared reports on department activities.

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Education

DeVry university Online

Business Administration, Expected Graduation Summer 2011

Technology Summary

MS Office (Word, Excel, PowerPoint) LAST MEDISOFT MIP

504-***-**** abjw0u@r.postjobfree.com

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