Customer Service Manager
Resume:
Gavin Chinal
**** **** *** **. *** #** Daphne, AL 36526
abjw0e@r.postjobfree.com
Gavin Chinal
abjw0e@r.postjobfree.com 251-***-**** 2200 East Bay Dr. # 68, Daphne, Al
Leadership oriented with natural ability to work very well with people and customers, interested in
working in such areas.
SUMMARY OF QUALIFICATIONS
Ability to manage large groups of youth and customers smoothly, proving leadership in a challenging/ group
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setting
Responsible for goal setting and planning with staff while employed for Abundant Life Christian Center
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Experience creating, implementing, and managing events and long distance trips for groups and customers
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Work and volunteer experience in the area of public speaking, preparing and presenting around 100 youth talks
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and messages annually
Hands on marketing experience through planning, creating publications and event pieces, and distributing such
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materials to the public
Able to raise funds and generate more customer visits by assisting and/ or managing one time events and annual
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events
Experience working two jobs and over 60 hours per week
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Presently completing Bachelor of Social Science degree in Human Services
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PROFESSIONAL EXPERIENCE
2009 Present Country Inn & Suites Daphne, AL
Hotel Associate
1. Solely responsible for customer service, guest check in/out, and booking
2. Responsible for generating manager reports, accounting reports, and audit each shift
3. Assisted with move in, setup, and creating guest directory to complete floor plans/ guest rooms prior to hotel opening
2008 Feb 2010 Chick Fil A Spanish Fort, AL
Supervisor
Consistently supervised over 12 employees during busiest shifts during evenings and
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weekends
Trained new employees to work the fast paced drive thru operations
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Responsible for creating good customer service, positive work environment, and smooth
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operations among employees as well as on the restaurant floor
Provided excellent customer service and was recognized by customers for such service
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2 006 Jan 2008 Abundant Life Christian Center Daphne, AL
Youth Minister
4. Performed pastoral duties to grow and maintain the current youth group
5. Responsible for goal setting and planning over youth department
6. Managed youth services, events, church coffee bar, skate park, and fundraisers
7. Performed extraordinary duties for main church services for the head pastor
8. Performed daily administrative requirements for youth department demonstrating great organizational skills
9.
2006 Mar 2007 Office Depot (Transferred from Tulsa) Daphne, AL
Head Cashier/ Freight Mgt. / Stocker
Provided excellent customer service to business professionals and other shoppers
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Encouraged repeat business and was successful in doing so
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Processed customer orders and managed orders between stores
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Managed outgoing/ received incoming freight and provided inventory control
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Trained new employees over numerous departments
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2004 May 2006 Office Depot Tulsa, Ok
Head Cashier/ Freight/ Stocker
Provided excellent customer service to business professionals and other shoppers
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Encouraged repeat business and was successful in doing so
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Processed customer orders and managed orders between stores
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Managed outgoing/ received incoming freight and provided inventory control
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Trained new employees over numerous departments
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2005 May 2006 Cedar Ridge Country Club Tulsa, Ok
Member Grill Staff
Assisted events/ banquet manager in the member grill
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Assisted event director with 2005 Ladies Professional Golf Association (LPGA) John Q.
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Hammond Invitational
Responsible for imputing and accounting for the member grill
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EDUCATION
2010 Present University of South Alabama Mobile, AL
10. Bachelor of Social Sciences in Human Services
11. Presently Enrolled (Fall)
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17. 2004 2006 Rhema Bible College Broken Arrow, OK
18. 4.0 GPA
19. Completed Ministry Degree
20. Concentration in Junior High/ Altar Care
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26. 2001 2004 Newman University Wichita, KS
27. 3.0 GPA
28. Bachelor of Social Sciences in Counseling
29. Associates of Arts Degree
30. Extra curricular activities: Choir, soccer, theatre, admissions office recruiting, sports broadcasting
Memberships and Awards
Eagle Scout, Boy Scouts of America (2001/ Dallas, Tx)
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Creative writing achievement for screenplay Dallas Theatre Arts Festival (2001)
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International Thespian Society Member (2001)
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Employee of the Month (Office Depot Feb 2005)
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Abundant Life Christian Center, Past Member
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Church of His Presence Member
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References provided upon request
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