Customer Service Manager

Martha S. Marinelli

** ******* **.

Owings Mills, MD 21117

Tel: 410-***-****

Email: abjvze@r.postjobfree.com

CAREER OBJECTIVE

Organized, enthusiastic quick study with great ability to multitask and problem-solve seeks an opportunity in

Administrative, Clerical, Procurement or Customer Service.

PROFESSIONAL SKILLS

• EXCEPTIONAL CUSTOMER SERVICE: Strong communication skills to understand customer needs and

provide exceptional results. Track record of successfully dealing with difficult personalities to resolve

dissatisfaction.

• HIGHLY RESPONSIBLE AND ETHICAL: Experienced in handling large amounts of cash, making bank

deposits and maintaining records of transactions.

• ADAPTABLE TO NEW TECHNOLOGY: Proficient in Microsoft Office, including Word, Excel and able to

operate all major office equipment.

• INDEPENDENT AND TEAM PLAYER: Enjoy collaborating with colleagues, clients, and customers, as

well as completing tasks independently. Eager to motivate and inspire others to deliver their best.

• ORGANIZED AND MOTIVATED: Skilled in maintaining order amidst chaos and ever-changing challenges.

Able to seamlessly multi-task long and short-term priorities to generate desired results.

PROFESSIONAL (AND/OR) VOLUNTEER SERVICE

Palmetto Citizens Against Sexual Assault (1992-2004)

Served as a Volunteer Counselor to assist victims of sexual assault. If asked, volunteer counselors report to the

emergency room to gather information concerning the assault to assist police and/or legal counsel concerning victim’s

case. Volunteer Counselors also attend the victim during the process of the collection of sexual assault evidence

whether it is to hold their hand or just sit quietly while evidence is collected, serves as the victims advocate during

entire process from emergency room visit to court proceedings if necessary.

Blue Star Mothers of America (2007-Present)

Blue Star Mothers of America is a non-profit (501[c]3) veterans service organization comprised of mothers who

now have or have had children honorably serving in the military. Served as Treasurer for Maryland Chapter 1 from

2009-2010, participated in fundraisers for care package contents and postage, supporting fellow members whose

children are deployed to a war zone, promoting patriotism representing Maryland Chapter, and assisted various other

Veterans Service Organizations when requested.

EDUCATION

York Technical College Rock Hill, SC 29730

General Business courses 1991 – 1997 43 credit hours 3.5GPA

Chester Senior High School Chester SC 29706

Graduated 1976

Work Experience

Hopkins Medical Products Purchasing Coordinator (July 2004 – November 2009)

Ordered, received, and verified all shipments into inventory, created various weekly reports for CEO as needed, served

as customer service back up as needed, also served as assistant office manager.

Chester County Hospital Materials Manager (September 1986 – July 2004)

Began as secretary responsible for all dept. clerical work, worked as Purchasing Agent with buying responsibilities,

and served as dept. head from 1999 – 2004 responsible for a staff of 4 clerks.

Richard P. Hughes, MD PA Executive Assistant (Oct. 1988 – July 2004) part time 2nd job

Bookkeeping duties, clerical and correspondence, assisted staffing as many as three Emergency Departments with 24/7

Physicians, Physicians Payroll, quarterly reports, assisted with arranging and performing Occupational Medicine

physicals for several local industries and rural volunteer fire departments and EMS dept., collected and processed drug

screens according to established protocol.

Additional Skills

Skills:

I have skills in Microsoft Word and Excel, normal office related equipment. Also active listening giving full attention

to what other people are saying taking time to understand the points being made, asking questions as appropriate.

Service Orientation by actively looking for ways to help people. Speaking to others to convey information effectively.

Reading Comprehension understanding written sentences and paragraphs in work related documents. Coordination

adjusting actions in relation to others’ actions. Writing communicating effectively in writing as appropriate for the

needs of audience. Also abilities in oral comprehension, oral expression, speech clarity, speech recognition, and

written comprehension.

Reference

Richard P. Hughes, MD PO Box 97 Chester, SC 29706

Isom Lowman, MD 1 Medical Park Dr. Chester, SC 29706

Michele Pierce 5 Greenwood Place Baltimore MD 21208

Contact this candidate