Customer Service Manager

Simone King

**** * ****** **

Lancaster, CA *****

661-***-****

abjvxf@r.postjobfree.com

Objective: Office Assistant seeking a position in a office

offering skills in administrative, confidentiality, and

assisting employees in providing quality customer service for

customers.

Education:

Charter College Lancaster, CA Legal Assistant Diploma

Deans List 4.0 GPA

Perfect Attendance

Skills:

• Contracts, Torts, Civil Procedure & Litigation

• Criminal Law, Wills and Estate Planning, Family Law

• Study of Bankruptcy Law, preparation of Ch 7 and 13

Bankruptcy in Central District

• Lexis computerized research, Legal Solutions

• Pleadings, Correspondence, and Interrogatories

• Typing: 55 wpm with Accuracy 90%, various software programs

Work Experience:

Bank of America(Adecco Agency) Lancaster, CA

April 20,2010-present

Collector

• Take inbound and outbound calls

• Make sure customers are in correct department

• Notify manager of escalated calls

• Advise customers of there total amount due

Stolar & Associates Beverly Hills, CA

2009-2010

Legal Office Assistant (Extern)

• Copied and filed correspondence, pleadings, discoveries and

client documents

• Created and maintained client files

• Assisted lawyers and office administrator with copying,

filing, faxing, scanning, and correspondence letters

• Indexing files and putting files back in filing room

• Assisted other staff members with completing other tasks and

keeping office very well organized

In Home Supportive Services Lancaster, CA

08/2007-Present

Home Care Assistant

• Coordinate patient procedures and transportation

• Review sensitive and confidential documents

• Advise client in personal business matters

• Plan and schedule meetings and appointments

• Negotiate payment schedules and amounts

Taco Bell Rosamond, CA

08/2005-08/2007

Customer Service Representative

• Assisted customers with transactions and inquiries

• Processed cash drawer to include processing refunds and

credits

• Supervised staff in the absence of the shift manager

• Assisted 200 or more customers per day

• Responsible for advising customers on product specifications

• Increased store sales by suggesting additional products to

customers

Contact this candidate