Customer Service Quality Assurance
Resume:
Dawnett M. Alexander
Richmond VA, 23234
abjvwp@r.postjobfree.com
Education:
Miami, FL
2007
Graduate with an Associate of Science Degree: Medical Assisting
1991 Kenilworth Academy
Montego Bay Jamaica
1990
Certificate in machine operating
1987 St James High
1983
Montego Bay, Jamaica
Certificate in Child Care
Employment History:
2010 Publix Supermarket
Cutler Bay, FL
2008 Cashier/Customer Service
. Dealing with the public / Customer service duties / Problem solving as
necessary
. Assisting the customer in the check out procedures / Assuring prices
were correct
. Overseeing the cash register area / Assuring applicable discounts are
given on items
. Completing the sale of lottery, money orders, and money transfer
transactions
. Opening, closing and balancing the cash registers /Assisting
administration in duties
. Maintaining inventory control duties / Loss prevention duties /
Quality assurance duties
. Following the standards and guidelines/ Documenting and reporting any
irregularities
2009 Suncoast Research
Miami, Fl
2008 Medical Assistant
. Assisting doctor with patient check-in/ Charting / Medical record/
Ekgs,vitals signs/
. Phlebotomy/ Injections, triaging/ Administering PPD testing/ Asepsis
procedure.
. Preparing specimens for lab/ administering medication.
. Ordering and stocking medical supplies, sterilization of medical
equipments.
. Appointment confirmation/ OSHA/ HIPAA/ administration duties as
possible.
2006 Sheraton Beach Resort
2005
Key Largo, FL
Waitress /Cashier
. Dealing with the public / Customer service duties / Problem solving
as necessary
. Seating the customer / Promoting special / Taking down the orders for
the meals
. Assuring meals were prepared as per customer specifications / Serving
meals & beverage
. Preparing the restaurant for guests / Setting up area and setting up
tables.
. Assisting customers with their check out procedure / Collecting
payment from customers
. Opening, closing and balancing the cash registers.
2001 Guardsman Limited
Montego Bay, Jamaica
2005
Security Officer
. Dealing with the public/ providing security for clients and property.
. Correcting or reporting irregular conditions Enforcing rules and laws
. Rendering service to management and employees, Patrolling
. Planning against potential harm/ Smoking where not permitted
. Allowing only authorized materials in and out of buildings
. Acquiring the respect and good will of all employees
. Preventing abuse or destruction of property, or equipment
. Demonstration or disturbance on company or client property
2000
1997 National Producers Limited
Montego Bay, Jamaica
Office Clerk
. Answer telephones, direct calls and take messages.
. Sorting and delivering mail to staffs/ Operate office machines, such
as photocopiers and scanners, voice mail systems and personal
computers
. Deliver messages and run errands/ Count, weigh, measure, and organize
materials/ Inventory and order materials, supplies, and services.
. Prepare meeting agendas, manage calendars and arrange appointments.
. Process and prepare documents, such as business or government forms
and expense reports/ Make travel arrangements for office personnel.
. Type, format, proofread and edit correspondence and other documents
. Train other staff members to perform work activities, such as using
computer applications/ Make travel arrangements for office personnel.
Other Information
. Customer Service, Restaurant-Supermarket, Cashiering, Inventory and
Security Experience
. Proficient in Microsoft Word, Excel, PowerPoint, Internet Usage, Etc.
. Certificate: Machine Operating, Childcare, Etc.
References: To be furnished upon request.
Contact this candidate