Customer Service Human Resources
Resume:
L ATRINA P. THORNTON
Shorter, Alabama 36075
Phone: 334-***-**** Mobile: 334-***-****
Email: *********@*****.***
SUMMARY
Offering more than 15 years of experience in medical and non-profit administrative service
positions, providing exceptional levels of customer service, performing collection
functions, and processing medical claims. Interact easily with people of diverse
backgrounds, cultures, and professional levels and possess excellent interpersonal
relationship skills. Seeking professional position in an industry where skills and abilities
can be fully utilized and enhanced.
WORK HISTORY
Patient Account Representative
Oct 2008
Inventurus Knowledge Solutions
To
Present 207 Interstate Park
Montgomery, Alabama 36117
Responsible for working patient accounts, bringing accounts to zero balance.
4 Call patients and Attorney on outstanding balances
5 Status claims with various insurance companies
6 Process credit card payments
7 Take incoming calls from patient
8 Note patient accounts accurately
9 Work account to full resolution
10 Mail statements
Aug 2003 Finance/Human Resources Coordinator
To Tuskegee-Macon County Head Start
Oct 2008 Tuskegee, Alabama 36083
Responsible for the maintenance of all financial/personnel records to assure accurate
accounting systems and internal controls and confidentiality for all employees.
11 Assist the Director, Managers and Teachers with office responsibilities
12 Process and maintain vendor files
13 Process accounts payables to assure timely payments
14 Ensure all payments are in compliance with procurement and budget requirements
15 Make draw down of funds through Payment Management Systems
16 Receipt and deposit all funds timely
17 Process and disburse payroll
18 Maintain all employee time sheets
19 Process all new applicants
20 scheduling interviews with prospective employees and completion of hiring
process
21 Assist with new staff orientation
22 Research information needed for staff training
23 Responsible with setup, maintaining and monitoring personnel records
24 Assist staff and management with accounting and personnel needs
25 Make travel arrangements for staff to attend workshops
L ATRINA P. THORNTON
15227 US Hwy 80 W
Shorter, Alabama 36075
Phone: 334-***-**** Mobile: 334-***-****
Email: *********@*****.***
Aug 1996 Billing Specialist/Receptionist
To Central Alabama Comprehensive Health
Aug 2003 Tuskegee, Alabama 36083
Responsible for filing insurance for outpatient services for both Dental and Health services.
26 Verify Insurance Eligibility
27 Assure correct codes for proper payments
28 File insurance to appropriate company
29 Post payments to patient accounts
30 Assist with registering patients for services
31 Check patients out upon completing visit
32 File and retrieve medical records
33 Schedule appointments
34 Make referral appointments
EDUCATION
Sept 1980 William Nottingham High School
To Syracuse, New York
June 1984 Diploma
CERTIFICATIONS
March 13, 2006 Level I Bookkeeping & Accounting
Auburn University Montgomery
Montgomery, Alabama 36117
Oct 31, 2006 Level II Bookkeeping & Accounting
Auburn University Montgomery
Montgomery, Alabama 36117
MEMBERSHIPS
President of PTA
SOFTWARE/SYSTEM SKILLS
35 Microsoft Office (Word, Excel, PowerPoint, Outlook)
36 Grants Management Systems
37 Medical Manager
38 Basic office equipment (fax, copier, postage, etc.)
REFERENCES
Available on Request
Contact this candidate