Customer Service Insurance

Lisa C. Williams

**** ****** ****** . ************, ***** Carolina 28312

910-***-**** . ******************@*****.***

SUMMARY OF QUALIFICATIONS

? Over five years of experience in government office procedures & three

years of Independent Insurance

? Proficient in computer software applications to include; Government,

Microsoft Office, Works, Excel, Internet

? Highly organized team player that is dependable, with strong work ethics

and able to provide excellent results

? Excellent use of government policies, procedures to communicate

effectively, ensuring outstanding customer service

ADMINISTRATION

? Performed routine clerical tasks required in the collection, control,

review, processing, and reporting of personnel and payroll data for

approximately 2100 employees

? Prepared invoices, reports, memos, letters, financial statements using

government database, spreadsheets, or presentation software

? Directed employee selection and hiring functions by use of government

personnel procedures

? Performed routine office duties by government procedures

INDEPENDENT INSURANCE

? Helped clients choose insurance policies that suit their needs

? Developed marketing strategies to compete with other individuals or

companies who sold insurance

? Explained features, advantages and disadvantages of various policies to

promote sale of insurance plans

US NAVY

? Managed the ordering & distribution of products, parts, & accessories

? Ensured adequate inventory of materials & products in accordance with

inventory cycles & organizational philosophy

? Prepared and maintained required forms, records, correspondence, reports,

and files

CUSTOMER SERVICE

? Conferred with customers about inquires by telephone or in person to

provide information about policies and procedures by using e-mail,

database, written correspondence, telephone communication, or documentation

procedures

? Responded to inquiries by resolving customer grievance in compliance with

regulations by reviewing information and executed customer complaints in a

timely manner and notifying customer of investigation results and findings

? Obtained and examined all relevant information to assess validity of

calls/complaints and to determine possible causes from the individual

within a designated time frame/provided outstanding customer service to

customer

? Detected discrepancies on reports, payroll submission, or in database by

reviewing information, by access or retrieval of data from the computer

system or designated web sites

EDUCATION

Bachelors of Arts/Science, 2008 Fayetteville State University Fayetteville,

NC

Associates in Arts, 2001 Fayetteville Technical Community College

Fayetteville, NC

WORK HISTORY

Crew Leader Assistant/Administration Clerk US Census Bureau Fayetteville,

NC 2007-2010

Administrative Assistant Risk & Insurance Consultants Fayetteville, NC 2009

- 2010

Independent Insurance Agent Bankers Life & Casualty Fayetteville, NC 2008 -

2009

Sales Consultant d'essense LMS Fragrance Company Fayetteville, NC 2007 -

2008

US Postal TE United States Postal Service Fayetteville, NC 2003 - 2006

Cashier Wal-Mart Fayetteville, NC 2002 - 2003

US Navy Military San Diego, CA 1989 - 1993

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