Customer Service Sales
Resume:
Lin Tongi
Grand Terrace, CA 92313
abjvu6@r.postjobfree.com
Career Objective
To use interpersonal, customer service and computer skills to improve and
contribute to and organization.
Career Profile
Accomplished professional offering 10+ years of experience and a
strong performance in customer service and sales.
Interpersonal Skills
. Recognizing priorities and focusing on the most important projects
first.
. Maintaining outstanding levels of customer satisfaction, retention and
referrals through responsiveness, personalized service, knowledgeable
assistance and follow-up.
. Extensive training in customer service and sales in call center
environments.
. Trustworthy, ethical and discreet, committed to superior customer
service.
. Experienced working in high energy environments, demanding strong
organizational, technical and interpersonal skills.
Computer Skills
. Proficient in all Microsoft Office applications. PowerPoint and
ClarisWorks,
along with navigating and retrieving information using the internet.
Work Experience
AUTOMOBILE CLUB OF SOUTHERN CALIFORNIA
ER Specialist I (January 2009 - July 2010)
. Proactively processed members request for roadside assistance in a call
center.
. Responsible for receiving and reviewing member service request and
demonstrating concern for member's safety and keeping members informed
of the status and progress of their service request.
. Promoting excellence by providing legendary, superior customer service
to members, and service provider network.
. Liaison for AAA, members and public agencies.
SCOTTRADE/TODAYS STAFFING
Data Processor (January 2008 - July 2008)
. Processed online address changes on IRA and non IRA accounts.
. Updated and maintained customer's accounts.
. Assisted Mutual Funds and Image Processing departments with
administrative task.
STARWOOD HOTELS AND RESORTS WORLDWIDE INC.
Reservation Sales Associate (August 2006 - February 2007)
. Processed reservations for the Sheraton, Westin, Le Meridien
And W Hotels in a call center.
. Revised and cancelled reservations.
. Responsible for assisting Key Accounts departments with clerical task.
BOSLEY MEDICAL
Patient Service Representative (February 2002 - April 2006)
. Answered 100 - 200 nationwide calls regarding hair transplants, in a
World class call center.
. In charge sending out literature to prospective patients.
. Educated patients about Bosley and their products.
21st CENTURY INSURANCE COMPANY
Communication Representative (November 1998 - May 2001)
. Assisted policy holders with account inquiries in a call center.
. Processed policy changes to add and delete drivers and vehicles.
. Processed endorsements.
. Performed automobile insurance quotes.
LAKESIDE HEALTHCARE
Biller/Collector (January 1996- February 1998)
. Billed and processed private, medical/Medicare health claims.
. Responsible for verifying patient's medical insurance and co-pays.
. Liaison for patients, provider network and insurance companies.
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