Cindy M. Nagel

630-***-**** l abjvsk@r.postjobfree.com

Professional Overview

Branch manager with thirteen years experience in sales and staffing.

Demonstrated ability to provide exceptional support and service for a broad

range of staff and clients. Extensive experience in customer service.

Summary of Skills

Working knowledge of MS Word, Over twenty years providing

Excel, Temp Trax exceptional

customer service

Type 60 wpm Able to manage in multiple task

environments

Organized and detail oriented

Work Experience

Stivers Staffing Services

02/1997 - 07/2010

Branch Manager

. Directed daily operations and monitored sales and expenses to maintain

a profitable branch

. Maintained existing client base by calling on accounts and

entertaining account contacts

. Solicited major prospects of which included preparing proposals and

bids

. Prepared annual budgets and goals

. Recommended pay and bill structures to achieve goals

. Directed collection activity

. Monitored unemployment and worker's compensation claims and oversaw

quality control reports

. Generated weekly payroll reports for employees

. Maintained recruitment advertising and Internet recruitment activity

. Supervised inside and outside staff; recognizing and addressing

staffing issues and screening/interviewing branch staff

. Conducted training of new staff and performance appraisals

. Implemented programs/changes as directed by Corporate.

Delta Airlines, O'Hare International Airport

08/1994 - 02/1997

Customer Service Agent

. Assisting customers

. Converting inquiries into reservations

. Assisting special needs passengers

. Reservations required proficiency in airline computer and database as

well as airport routes, codes, terminology, rate construction and

tariffs

. Dispatched flights at gate area

. Greeted and serviced over four thousand passengers on a daily

basis.

Jewel Foods 07/1988

- 08/1994

Customer Service

. Assisted customers in an attentive, friendly manner

. Completed requests and assignments efficiently, quickly and

enthusiastically

. Handled phone order placements

. Resolved customer inquiries and demonstrated new products

. Supervised department during absence of manager and received 'Employee

of the Month' recognition for displaying courtesy and kindness toward

customers.

Education

. Sales Training Classes through Stivers Staffing Services

. Customer Service Classes through Delta Airlines

. College of DuPage, Glen Ellyn, Illinois

. University of Illinois, Chicago, Illinois

References

Available upon request

Contact this candidate