Administrative Assistant Customer Service
Resume:
Patricia L. Kelver
Jones, MI 49061
*******@*******.***
Objective
I am seeking the opportunity to utilize my experience to serve in a
permanent, full time employment position. My background in Quality
Assurance/Control and associated Technical positions that I have held
provided me with attention to detail, as well as the ability to develop and
adhere to policies and procedures. My background in Quality related
programs also involved Customer Service functions, Customer Complaint
processes, and the ability to work well with others in several different
capacities. The development of Quality Systems to meet strict requirements
also required Quality Auditing and follow up measures. My current position
as Administrative Assistant has provided me with many skills in the
business office. I feel that the disciplines that I have worked with would
be advantageous in many aspects.
Highlights of Qualifications
. As Admin. Assist., enter Customer Orders, shop work orders, track
production, post accts. payable, receivable, process shipments, etc.
using Vision Point business system. Also process UPS and trucking.
. Have developed, implemented and maintained the ISO 9000 Quality
Systems to International Standards, resulting in successful
registration status
. Developed and upgraded Employee Training Criteria, Job Safety
Analyses, Operating and Inspection Instructions and Manuals
. Managed Gage Calibration programs, test lab and inspection methods;
assisted in programming of Coordinate Measuring Machine
. Supervised and scheduled Quality and Production personnel
. Prepared Corporate reports, compiled Management Review data and
Customer concerns
. Was active in Plant Safety Committees and requirements
. Diversified in several administrative and production needs
. Have a teamwork concept and am determined, dedicated and committed to
every challenge I encounter
Employment History
04/2010 - present Administrative Assistant Southern Michigan
Rubber, Three
Rivers, MI
03/2007 - 02/2009 Quality Systems Coordinator Carpenter Co.,
Elkhart, IN
05/2002 - 11/2006 Quality Technician Dexstar Wheel Co.,
Elkhart, IN
09/1999 - 03/2002 ISO 9000 Quality Manager LaVanture Plastic
Extrusions, Elkhart, IN
Education
College courses in Dimensional Metrology and ISO9000 Implementation /
Auditing. Attended workshops and training as related to employment
activities such as color and hue measurement, supervisory skills and safety
requirements.
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