Danielle Bain

Po Box ****

Lancaster, Ca *****

661-***-****

abjvp0@r.postjobfree.com

Objective

To have a productive career in a stable work environment where my excellent oral

and written communication skills can be used, where new things can be learned and

where there is room for advancement.

Work History

08/07-08/09 Phlebotomy Technician, Antelope Valley Hospital, Lancaster, Ca 93534

Collect blood specimens from patients of all ages and physical conditions by veni-

puncture technique, averaged 75 blood draws a day, drew blood bed side and in

outpatient settings, experience in Emergency room, Woman and Infants and Outpatient

draw station, centrifuged specimens, inventory, clerical duties.

12/06-2/07 Medical Assistant/Phlebotomy Tech Internship, Antelope Valley

Occupational, Palmdale, Ca 93550

Performed all front office duties including, answering phones, patient check in,

scheduling, insurance billing, all back office duties including, vitals, suture removal, ekg,

blood draws and injections.

09/05-02/06 Applicant Services Representative, Department of Homeland Security,

Pasadena, Ca

Answered incoming calls in high volume call center, assisted disaster evacuees

with registering for Federal aid, customer service, crisis counseling, assisted with

Helpline, provided status of claim and filed appeals on customers behalf. High level of

customer contact, worked unsupervised.

05/05-09/05 Loan Processor, Simple Mortgage, Las Cruces, NM 88005

Originated mortgages, performed credit check, high level of customer

service/contact, addressed all clients concerns with new mortgages, worked unsupervised,

high level of contact with title and insurance companies, marketing and sales.

02/03-05/05 Customer Service Representative, Countrywide Home Loans, Lancaster, Ca

93535

Answered incoming calls in high volume call center, assisted customers with

inquires on mortgage loans, handled customer checking and saving accounts, helped

solve issues, knowledge of as400 operating system, provided support to multiple

departments with overflow work, responded to written correspondence and email

inquires, worked in ACH department, assisting customers with bill pay, electronic

drafting issue and website trouble, exceeded departmental standards on monthly basis.

10/00-02/03 Assistant manager, Leiner Health Corporation, Lancaster, Ca 93534

Supervised store employees, cash handling, accounts payable/receivable, data

entry, open and closed store on daily basis, customer service, answered phones, inventory,

stock, merchandising, completed nightly expense report.

Education

Antelope Valley College, Lancaster, Ca

Major: Psychology, Minor: Child and Family education, currently enrolled, 15 CFE units

completed, 48 General Education Completed.

Maric College, North Hollywood, Ca

Graduated Alpha Beta Kappa with Honors

Certificate- Phlebotomy Technician and Medical Assistant 02/2007

Lancaster High School, Lancaster, Ca

Diploma 01/99

Skills

Knowledge of as400 and Calyx Point software, Microsoft word, Access, Excel,

Windows, Mac operating system, all office equipment operation, ability to multitask,

skilled at problem resolution, quick learner. Knowledge of medical terminology, all

injection techniques, veni-puncture technique, autoclave, suture removal, EKG, all

laboratory processes, CPR certified.

References

Available upon request

Contact this candidate