Customer Service Representative

Delilah (DeeDee) Sussland

***** ******** ***

Roscoe, IL 61073

Home: 815-***-****

Cell: 815-***-****

********@*****.***

OBJECTIVE

To acquire a position where I can utilize my knowlage and experience.

ABILITIES

6 years Asst. Office Manager/Sales Office experience

7 years Customer Service experience

Excellent written and verbal communication skills, with an eye for detail

Extremely productive

Experience with Windows, Powerpoint, Word, Excel

Self starter with a can do attitude.

EMPLOYMENT HISTORY

Sept. 2009 - Present - Wildwood Designs, Janesville, WI

Customer Service Representative

Answer in bound calls, order entry, returns, assist with walk-in customers

with cash handling and credit card transactions.

February 16, 2003 - July 2, 2009 SPRI Products, Libertyville, IL

Relocated to Roscoe, IL due to husbands job relocation

Customer Service Representative

Had a selected account data base that I dealt with on a one to one basis on a daily

basis, answered inbound calls, order entry, returns, quotes, printed and entered

web orders on a daily basis, had done invoicing and mailing out of invoices,

assisted

with walk-in customers with cash handling and credit card transactions.

July 2002 - January 2003 - Cosmetique, Vernon Hills, IL

Customer Service Representative

Answer inbound calls regarding customers make up accounts.

December 1995 - January 2002 WD-40 Company, Northbrook,IL

Due to company cut-backs, my responsibilities were transferred to corporate

office

in San Diego. Office is know closed

Sales Office Assistant

Extensive clerical duties, extensive customer service, follow up on purchase order

inquiries,

order processing, answer phones, entered monthly expense reports, data entry of

TM call reports,

ordered office supplies, made flyers, ran reports.

EDUCATION

Cottonwood High School

Cottonwood, MN

Graduated May 1984

Granite Falls AVTI

Granite Falls, MN

Graduated May 1985 - Legal Secretary

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